+ Post New Thread
Results 1 to 6 of 6
MIS Systems Thread, Serco ePortal issues in Technical; Hi We are currently having a recurring issue with ePortal. When a member of staff tries to amend a past ...
  1. #1

    Join Date
    Mar 2009
    Posts
    4
    Thank Post
    1
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Unhappy Serco ePortal issues

    Hi

    We are currently having a recurring issue with ePortal. When a member of staff tries to amend a past roll call, they are automatically taken back to the login screen, saying they have been inactive and will need to login again. I have spoken to the Serco support team, but they have said that until they see it they can't help. Unfortunately, this is quite a random issue and I can't always reproduce it on demand. Is anybody else suffering from similar problems or has anybody seen this in the past, and how was it resolved.

    I'd really appreciate any advice on this as I am at a loss!

    Thanks

  2. #2

    john's Avatar
    Join Date
    Sep 2005
    Location
    London
    Posts
    10,447
    Thank Post
    1,537
    Thanked 1,069 Times in 934 Posts
    Rep Power
    305
    Maybe its a problem related to cache on the machine?

  3. #3

    Join Date
    Jun 2007
    Location
    Wakefield, West Yorkshire
    Posts
    636
    Thank Post
    101
    Thanked 135 Times in 105 Posts
    Rep Power
    68
    Try to work out if it's a set of users, or a certain area of the school, or a certain image of machine, or only when someone does it to a class of a certain year, etc.
    As soon as you spot a pattern, there's a way of fixing it.
    In the mean time, make sure that people aren't using an external link (myschool.com for example) inside school, as this is the biggest issue we find causes caching problems internally.
    Also, try changing the browser settings to 'every visit to the page' (tools, options, browsing history settings).

    Michael Sanderson
    Technical Team
    Serco Learning

  4. Thanks to michael2k6 from:

    stacey1985 (16th March 2009)

  5. #4

    powdarrmonkey's Avatar
    Join Date
    Feb 2008
    Location
    Alcester, Warwickshire
    Posts
    4,867
    Thank Post
    412
    Thanked 778 Times in 651 Posts
    Rep Power
    182
    Logmein or GotoAssist or something are your friends, so they can see it for real.

  6. #5

    Join Date
    Jun 2007
    Location
    Wakefield, West Yorkshire
    Posts
    636
    Thank Post
    101
    Thanked 135 Times in 105 Posts
    Rep Power
    68
    Hi,

    We use gotoassist, i think it's not so much that we can't see the users computer, but more that you can't do it on demand, it seems to be when it feels like it. But there must be a set of circumstances that cause it.
    It might be worth getting some info from reliable staff when it happens - what time of day it was, what class they were changing, was it roll call or lesson by lesson, were the connected on a cable, or on wireless, anything else u can think of.

    Michael @ Serco

  7. #6

    Join Date
    Mar 2009
    Posts
    4
    Thank Post
    1
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Thanks for this Michael. I will try and get some staff to tell me the circumstances under which they are accessing ePortal and see if I can see any reoccuring factors.



SHARE:
+ Post New Thread

Similar Threads

  1. [ACS] Serco ePortal, external access and Fronter - your setup??
    By cheredenine in forum MIS Systems
    Replies: 9
    Last Post: 6th October 2012, 04:42 PM
  2. Serco eportal on Windows Mobile 6 PDA
    By noelp in forum Network and Classroom Management
    Replies: 3
    Last Post: 15th October 2008, 03:32 PM
  3. Quick ePortal question - Serco Facility
    By cheredenine in forum MIS Systems
    Replies: 0
    Last Post: 14th July 2008, 04:20 PM
  4. Serco and RM CC3
    By tazz in forum MIS Systems
    Replies: 3
    Last Post: 2nd May 2008, 12:43 AM
  5. Anyone using SERCO ?
    By ChrisN-0123 in forum MIS Systems
    Replies: 25
    Last Post: 15th March 2008, 12:27 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •