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MIS Systems Thread, Nova-T4 Problem in Technical; Got an issue where when ever someone tries to go into Nova-T4 they get: "User "username" not known, please get ...
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    IanT's Avatar
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    Nova-T4 Problem

    Got an issue where when ever someone tries to go into Nova-T4 they get:

    "User "username" not known, please get your system manager to set up your access rights"

    everyone is getting that..........it was working fine this morning!!

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    BatchFile's Avatar
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    Try
    username=
    password=

    that should get you in, otherwise it's probably easiest to restore the snova folder from backup (it probably doesn't have any live data in it anymore anyway)

    edit: oops sorry - PM'd details instead
    Last edited by BatchFile; 11th February 2009 at 02:13 PM.

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    @TonyRidal:
    Please could you edit this post to take out the username and password for Nova-T and just PM IanT instead it does look a little unprofessional posting passwords in plain text.

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    IanT's Avatar
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    Doesnt work

    We rang are LEA and there is no one there too help!! rang captita and they say u get support from your LEA....go to them!

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    Quote Originally Posted by IanT View Post
    We rang are LEA and there is no one there too help!! rang captita and they say u get support from your LEA....go to them!
    Welcome to your preview of what IT Support will be like when they replace us all with Managed Services....

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    Are the users setup within Nova-T?

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    Nove T4 has totally seperate rights to SIMS but both your LEA and system admin should have full access, both using the admin logon, but I guess you have tried that.

    What are you trying to do in T4 most things can now be done in T6 or SIM.net.

    If you need any help I may be able, call me if you need to 0871 464 0871.
    Last edited by acer-man; 11th February 2009 at 02:23 PM.

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    rad
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    We just click "default user" and get in that way.

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    BatchFile's Avatar
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    I'm guessing one of the many little database files that comprise T4, specifically the one controlling access, has got corrupted somehow. There is PROBABLY nothing in the snova folder that's changed much today so you should just be able to restore that folder from backup (unless anyone here knows the precise file you need) and all will be well. It is worth checking with your timetabler etc. that they haven't been working on it all day first (as T6 stuff may be in the same folder) though otherwise you could be, erm, unpopular.

    T4 is little more than a viewer that prints pretty(er) timetables in most schools these days - it just sucks the data from SQL rather than actualy doing anything with it.

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    I have pmed you the details

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    Quote Originally Posted by rad View Post
    We just click "default user" and get in that way.
    Same here...

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    @IanT:
    By the end of February Nova-T4 will be no more and everything will be done via T6 and Cover 7.

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    T4 end of life?

    Well that's not true. The Cover function in T4 is due not to be supported after this month (although it will still work) but the reporting function is supported until 2011 according to the latest SIMS roadmap which is just as well as some of the reports will only sensibly come from T4 and until the reporting engine in .net is significantly improved you will have to prise users away from T4

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    Nova-T4 is basically dead. Funny thing tho. It isn't.

    Side note: Had a school ask about how they can get Nova-T4 working on Vista x64, said would need to go x86 for it to correctly work (there are some tweaks if you do want to say x64). They wouldn't, thank god they aren't supported, hate ignorant people.

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    The problem is you can still get some really useful & quick reports from Nova T4 that are unavailable as neatly in SIMS.net

    Our staff use it all the time to get quick set lists etc.

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