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MIS Systems Thread, SIMS: Fault Code 1079-5888-0800 in Technical; Any idea? Got this cropping up a fair bit since we cam back.. No info on SupportNet either.. Running version ...
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    Gatt's Avatar
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    SIMS: Fault Code 1079-5888-0800

    Any idea?
    Got this cropping up a fair bit since we cam back..
    No info on SupportNet either..

    Running version 7.112 here, tried a re-install but to no avail..

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    Mcshammer_dj's Avatar
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    can you cut and paste a screen dump for us

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    Gatt's Avatar
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    I shall try and get one for you...

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    This fault code isn't in our solutions so please log a call.

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    Setra's Avatar
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    Hi, we're now getting this too.
    Did you get a solution, please, Gatt?
    Thanks,
    B

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    danrhodes's Avatar
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    Quote Originally Posted by Setra View Post
    Hi, we're now getting this too.
    Did you get a solution, please, Gatt?
    Thanks,
    B
    As Phil said, log a call with sims.

    D

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    apeo's Avatar
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    Yeah, pretty much the best thing to do is to log a call/case. I assume the fault code didnt give you any options? i.e. the link that goes to the Capita site.

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    Setra's Avatar
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    Quote Originally Posted by danrhodes View Post
    As Phil said, log a call with sims.

    D
    Thanks.
    Aye, have done with the LA, but was just hoping at there might be more information on this, a year on...
    B

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    Setra's Avatar
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    Quote Originally Posted by apeo View Post
    Yeah, pretty much the best thing to do is to log a call/case. I assume the fault code didnt give you any options? i.e. the link that goes to the Capita site.
    It mentions the S:\ Drive and lack of Connect.ini but no-one else has the fault and there's no link in it.
    We're checking he can still see the S:\ srive but other than that, we're a bit stumped.

    Thanks
    B

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    Gatt's Avatar
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    From what I can gather, this simply means that the SIMS Client cannot locate the connect.ini file
    Usually it means the S: Drive hasn't been mapped or isn't accessible anymore

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    Setra's Avatar
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    Thanks all!

    Turns out the user had been prompted to change his network logon. He'd not restarted after doing that, so the network password was wrong, preventing access to the S:/ Drive (and all other drives).
    Better cancel the LA call then!
    B

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    danrhodes's Avatar
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    Yeah it does, just make sure that your drive is mapped and permissions are correct.

    In your Connect.ini you should have:

    [SIMSConnection]
    ServerName=AdminServerName
    DatabaseName=sims
    commandtimeout=100000

    D

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    Do you map your drives with a logon script? We've had the same code a few times - usually means the user has logged on using their cached profile and then connected the network cable afterwards. Consequently the logon script, which maps the network drives, doesn't run correctly.

    -edit- damn this instant updating........my post is now irrelevant......

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    danrhodes's Avatar
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    Yes, we map using a staff logon script that connects the mapped drive to the server share. Remeber if your network has different domains, eg Admin and Curruiclum then the drive letter may be different.

    D

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    Just to reitterate. Fault codes are generated at run time and help us to pin down the failure to specific lines of code.

    If a fault code cannot be found in our solution search, it has never come up before (unless our process fails!) so we will have to investigate.



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