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MIS Systems Thread, SIMS: Fault Code 1079-5888-0800 in Technical; Originally Posted by PhilNeal If a fault code cannot be found in our solution search, it has never come up ...
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    Quote Originally Posted by PhilNeal View Post
    If a fault code cannot be found in our solution search, it has never come up before (unless our process fails!) so we will have to investigate.
    Hmm, not quite true Phil - I think you mean "we've never seen it" rather than "it has never come up before". Not quite the same thing!

  2. #17
    danrhodes's Avatar
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    Quote Originally Posted by timzim View Post
    Hmm, not quite true Phil - I think you mean "we've never seen it" rather than "it has never come up before". Not quite the same thing!
    That made me smile. Fair point though TimZim, I agree, I think that was the wrong wording to use.

    D

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    Quote Originally Posted by timzim View Post
    Hmm, not quite true Phil - I think you mean "we've never seen it" rather than "it has never come up before". Not quite the same thing!
    Like being back in English class!! Surely ignorance is bliss? If you don't know about it, it didn't happen!!

    "No, sorry, my server didn't catch fire because it didn't send me an email informating me that it caught fire"

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    i think they've got enough problems to fix, without worrying about things that they've never had occur to them, and nobody else has reported to them yet!

  5. #20

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    Quote Originally Posted by Setra View Post
    Thanks all!

    Turns out the user had been prompted to change his network logon. He'd not restarted after doing that, so the network password was wrong, preventing access to the S:/ Drive (and all other drives).
    Better cancel the LA call then!
    B
    Don't cancel the call, it would be useful if they can get it to appear on SupportNet even if it says that it's not been fully investigated, but has previously been solved thus:. .. . .

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    Quote Originally Posted by vikpaw View Post
    i think they've got enough problems to fix, without worrying about things that they've never had occur to them, and nobody else has reported to them yet!
    VikPaw are you implying that sims is problematic? ;-)

    D

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    vikpaw's Avatar
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    Quote Originally Posted by danrhodes View Post
    VikPaw are you implying that sims is problematic? ;-)

    D
    Are you implying it isn't?
    There are so many things in the pipeline at the moment, i'd rather they got them right first time, rather than spend time elsewhere unless it's absolutely necessary.

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    Quote Originally Posted by vikpaw View Post
    i think they've got enough problems to fix, without worrying about things that they've never had occur to them, and nobody else has reported to them yet!
    How many times do we (or our users) click on a SIMS error message and get the reply "Unknown error"? How hard is it for Crapita to make this into automatic error reporting (if it isn't already)?

    I give up on the number of times I've directly reported an error to them, only to be told "send us your database" (a pointless exercise since they either never get back to you with a reply once you send it and/or claim you never sent it in the first place). Yawn.

  9. #24

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    Quote Originally Posted by timzim View Post
    How many times do we (or our users) click on a SIMS error message and get the reply "Unknown error"? How hard is it for Crapita to make this into automatic error reporting (if it isn't already)?

    I give up on the number of times I've directly reported an error to them, only to be told "send us your database" (a pointless exercise since they either never get back to you with a reply once you send it and/or claim you never sent it in the first place). Yawn.
    As long as it was turnoffable, I wouldn't want the majority of users anywhere near a potential fix. In case they tried it.

  10. #25

    vikpaw's Avatar
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    Quote Originally Posted by timzim View Post
    How many times do we (or our users) click on a SIMS error message and get the reply "Unknown error"? How hard is it for Crapita to make this into automatic error reporting (if it isn't already)?

    I give up on the number of times I've directly reported an error to them, only to be told "send us your database" (a pointless exercise since they either never get back to you with a reply once you send it and/or claim you never sent it in the first place). Yawn.
    Yeah, i see what you mean on the first point, except, quite often people get exceptions, thrown out with some random error, that's not known, but then they reboot and try again as per my advice, or i attend and it's all fine. So i wouldn't want all those false positives being recorded, as i imagine there's no benefit for every tiny user fault combination to be logged.

    I completely sympathise with the second point, and since i moved overseas, the internet is so slow, i have to split my 1GB zip into 10 chunks and send them 1 at a time. That's a right royal PITA!

    Quote Originally Posted by creese View Post
    As long as it was turnoffable, I wouldn't want the majority of users anywhere near a potential fix. In case they tried it.
    I do encourage my users to record / send me the fault codes, and at least try and click the 'Search for Solution' button. On occasion there is a simple solution, but i see what you mean, if it says reinstall sims or rerun simsapplicationsetup maybe you don't want users doing that.

    I've added a link to the fault code search page to our intranet helpdesk to make troubleshooting a bit quicker, though yes, in practise it doesn't often offer a solution.

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    Do people when they get an exception error in windows always send the reports?

    I fear not as most people feel it is an intrusion into their privacy but also fear it could be something they have done which has caused the fault in the first place (fear of the unknown).

    With such a large database and the way in which it is coded certain errors do occur but when they do, it is as you say rather daunting when you get an unknown error, but if you log the fault with Capita straight away they are usually fairly quick with a response (It would seem on the whole).

    As we have very few problems with Sims I would not know how effective they are as a whole but would imagine that Capita would try to effect a solution to individual problems as soon as is practical.

    The problem lies I feel with the individual schools different demands on the system and therefore what works rigidly for one school doesn't work for another which is why some problems can take longer than others.

    I do feel for Phil sometimes but he does a fine job in responding quickly to almost everyones gripes on here so give credit to the man.

    Thank you Phil for enduring our gripey days may you carry on regardless

  12. Thanks to bossman from:

    PhilNeal (10th May 2010)

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