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MIS Systems Thread, Deployment of SIMs in Technical; Support Requests are only possible on modules - not the whole thing/ base system. What do you suggest we log ...
  1. #91
    mark's Avatar
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    Re: Deployment of SIMs

    Support Requests are only possible on modules - not the whole thing/ base system. What do you suggest we log it as Phil?

    (CR 13392)

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    Re: Deployment of SIMs

    Hah! It's all unravelling.

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    Re: Deployment of SIMs

    Could you log it under SOLUS please as this is the SIMS On-Line Update System.

    Thanks

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    Re: Deployment of SIMs

    Thanks Phil... and that covers the roll out of clients to desktops? Can you move my request or should I create another?

    The Autumn update seems ridiculous. We were told - again by our LEA support - hotfoot from training... that this update required a visit to every workstation to roll out.

    Part of the rollout is dotnet 3.0. I have that already rolled out using WSUS. If MS can do it...

  5. #95

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    Re: Deployment of SIMs

    Voted for it anyways.

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    Re: Deployment of SIMs

    Mark - I will ask someone to move it.

    Phil

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    Re: Deployment of SIMs

    Had a nice call from Capita about the August Update, MSIs and updates in general - the guy asked me if I was the person posting on Edugeek.

    I let him know the reasons we need MSI installers with the number of SIMS installations we have, and the unsuitability of the updates taking 15 minutes to run when teachers were required to mark registers within 10 minutes of the start of the lesson.

    August Update

    He said that the August update was mainly .NET Framework 2.0 and 3.0.

    Other parts were 2 barcode font's, not needed unless you have a particular 3rd party app., and a removal tool for legacy installations of SIMS .net that pre-dates and machines in our school.

    So the upgrade from MSDE to SQL Express is all that will be needed.


    See the thread on SupportNet for confirmation: here

    August 2007 main upgrade (13336)


    <edit> The call was from Edugeek member JonathanWoods - thanks Jonathan!

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    Re: Deployment of SIMs

    Quote Originally Posted by eejit

    This is bonkers! 8O

    1) We always end up having to create our own MSI's which work well, so it would be simple for you guys to do it.

    2) increased the likelihood of needing administration rights to upgrade/install. Are you on drugs? You need to be a local admin to run SIMS anyway (I know that it can be possible to be a Power User for some items but only if you alter permissions on some local folders, generally local admin is recommended & easier). But anyway, an MSI would be deployed to "computers" in active directory at startup - not login. (i.e. there is no one logged in, so the installation would use the system account and have all the rights it needs) What a bizarre claim.

    3) Interestingly, I've only seen one change request raised by a customer this year to request that we look into the use of MSI installers. That's only because it was a newbie who hasn't had experience of having to deal with SIMS before - you've worn the rest of us down

    Overall, I think that your post is a hoax - you sound like someone who has never seen or used the product before and don't actually understand how it works. Hold on, after re-reading that line, it's clear that you really must work for Capita
    Quote Originally Posted by eejit
    Hah! It's all unravelling.
    Eejit - I for one am quite pleased to see Capita staff (and other companies such as Bromcom) posting and contributing to this forum and offering their help. More surprisingly I took up their offer of sending an email to @Jon to find I was the first from this forum. Perhaps you should try ? I don't belive these postings are either a hoax or drugs affected, both suggestions are mildly offensive.

    @Jon please don't be put off and keep posting.

  9. #99

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    Re: Deployment of SIMs

    I second that emotion (I wonder if anyone recognises the reference?). Having capita team members on here allows us a better insight into how and why they do things the way they do.

    For official requests we should all be putting our comments in their support site, or going through our own county SIMS teams.

  10. #100
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    Re: Deployment of SIMs

    Quote Originally Posted by StArbiter
    Eejit - I for one am quite pleased to see Capita staff (and other companies such as Bromcom) posting and contributing to this forum and offering their help. More surprisingly I took up their offer of sending an email to @Jon to find I was the first from this forum. Perhaps you should try ? I don't belive these postings are either a hoax or drugs affected, both suggestions are mildly offensive.

    @Jon please don't be put off and keep posting.
    Capita are an easy target and I for one am happy to take that shot.

    Only joking - It IS good to see those companies posting, but you have got to be honest that that particular post was a bit of a joke - i.e. saying that you would need admin rights to use an MSI, when SIMS needs you to be an admin in the first place, but also when the MSI would be deployed to a non logged on PC anyway.

    I don't see how Capita deserve our reverence - we've had years of hardship due to their poor products. Or, maybe you believe that SIMS is a well constructed program honed by the finest minds in the industry...

  11. #101

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    Re: Deployment of SIMs

    It IS good to see those companies posting, but you have got to be honest that that particular post was a bit of a joke - i.e. saying that you would need admin rights to use an MSI, when SIMS needs you to be an admin in the first place, but also when the MSI would be deployed to a non logged on PC anyway.
    Indeed, having Captia employees expose their ignorance of how MSI's and Application deployment works doesn't exactly fill me with confidence. Especially when it's the very thing we want them to support.

  12. #102

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    Re: Deployment of SIMs

    Quote Originally Posted by localzuk
    I second that emotion (I wonder if anyone recognises the reference?). Having capita team members on here allows us a better insight into how and why they do things the way they do.

    For official requests we should all be putting our comments in their support site, or going through our own county SIMS teams.
    If you are making an official Change Request please try to use your usual channels. They are bought and paid for so you might as well make use of them. Also remember that some local teams may have tweaks in place that are specific to your region depending on how much they get deep down and dirty with it all.

    By all means please continue to raise and discuss points on here as it does make a difference.

  13. #103
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    Re: Deployment of SIMs

    Here's another good one to vote for...

    Remove ""Cancel"" option on SIMS Upgrade screens

  14. #104

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    Re: Deployment of SIMs

    This one caught my eye too.

  15. #105
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    Re: Deployment of SIMs

    Quote Originally Posted by Geoff
    This one caught my eye too.
    Nice one. I tried to vote but got:
    Code:
    Change Requests
    
    Microsoft VBScript runtime error '800a000d'
    
    Type mismatch: 'clng'
    
    /user/changerequests.asp, line 683
    I will avoid another rant though as I may upset some people.

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