+ Post New Thread
Results 1 to 5 of 5
MIS Systems Thread, FMS problem in Technical; This is a long shot but someone may know the amswer. We have just had our main SIMS server fall ...
  1. #1

    Join Date
    Feb 2006
    Location
    South Cumbria
    Posts
    199
    Thank Post
    26
    Thanked 29 Times in 24 Posts
    Rep Power
    22

    FMS problem

    This is a long shot but someone may know the amswer. We have just had our main SIMS server fall over and are restoring the backup onto a temporary alternative. SIMS is fine but when we try to log in to FMS i get

    Application Error
    ---------------------------
    Exception EDBEngineError in module Finance.exe at 0007A2DE.
    General SQL error.[Microsoft][SQL Native Client][SQL Server]Cannot roll back atomic. No transaction or savepoint of that name was found.
    ---------------------------
    OK

    I've run the patch suggested by Capita without success, have reported this back to the support desk and am now waiting for them to get back to me .....and waiting........and waiting

  2. #2

    matt40k's Avatar
    Join Date
    Jun 2008
    Location
    Ipswich
    Posts
    4,381
    Thank Post
    368
    Thanked 637 Times in 519 Posts
    Rep Power
    158
    Get yourself a SupportNet user\pass:
    http://support.capitaes.co.uk/newlogin/login.asp

    Look up KB78030. Tis to do with your staff not all having a hours\week filled in, go into SIMS .net, look at ALL staff and check they have something in the hours\weeks at least a zero.

    I believe patch 1273 can also sort this.

  3. #3

    Join Date
    Feb 2006
    Location
    South Cumbria
    Posts
    199
    Thank Post
    26
    Thanked 29 Times in 24 Posts
    Rep Power
    22
    patch 1273 is the one I've run and I can't find anything else relevant on supportnet - but I'll try looking at the staff hours

  4. #4


    Join Date
    Feb 2007
    Location
    Northamptonshire
    Posts
    4,687
    Thank Post
    352
    Thanked 794 Times in 714 Posts
    Rep Power
    346
    There's a report you can run "Atomic Error" as a first step to make sure none of your current staff have a blank.

    We had this last week and it turned out to be an issue with a new Service Term being for 0 hours which wasn't picked up on the report.

    There's a nice sql patch you can request (not sure why its called a patch though) which will accurately determine the issue (well it did for us) in your data.

  5. #5

    Join Date
    Feb 2006
    Location
    South Cumbria
    Posts
    199
    Thank Post
    26
    Thanked 29 Times in 24 Posts
    Rep Power
    22
    Thanks for your suggestions. It turned out to be a fairly complex configuration problem which Capita eventually sorted for me

SHARE:
+ Post New Thread

Similar Threads

  1. Replies: 2
    Last Post: 26th February 2009, 01:21 PM
  2. FMS .net User Problem
    By madslug in forum MIS Systems
    Replies: 8
    Last Post: 19th May 2008, 09:37 AM
  3. FMS Problem
    By dezt in forum MIS Systems
    Replies: 8
    Last Post: 7th May 2008, 11:21 AM
  4. FMS Problem
    By seb_king in forum MIS Systems
    Replies: 15
    Last Post: 1st November 2007, 12:47 PM
  5. FMS
    By edie209 in forum MIS Systems
    Replies: 19
    Last Post: 7th October 2007, 06:58 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •