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MIS Systems Thread, SIMS Fault Code in Technical; Just had the following fault code on SIMS: 7854-0872-4000 Said something about deadlocking but the trusty "Search for a Solution" ...
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    WithoutMotive's Avatar
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    SIMS Fault Code

    Just had the following fault code on SIMS: 7854-0872-4000
    Said something about deadlocking but the trusty "Search for a Solution" button tells me no solution could be found.

    Anyone shed any light?

    P.S. Am I being blind or isn't there anything on the Capita Support site where you can search for Fault Codes? If not, why not? I thought it would be a good idea.
    Last edited by WithoutMotive; 29th September 2008 at 12:46 PM.

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    Mcshammer_dj's Avatar
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    any chance of a screen shot??

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    WithoutMotive's Avatar
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    Sorry, the lovely person involved click OK and got rid.

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    Mcshammer_dj's Avatar
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    What were they doing when they got the error??

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    Changing some staff details in Personnel.

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    John_Howarth's Avatar
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    Hi Paul,

    There is an area on Capita's SIMS SupportNet which lists known fault codes along with associated knowledge base articles.

    To access the Hot Topic - Fault Codes page, select Web Support from the top menu and then Hot Topics from the sub menu.

    You will then be presented with a list of topics, one of which is Fault Codes.

    I've searched the list for you and I'm afraid that fault code 7854-0872-4000 isn't listed (must be a new one!).

    Good luck,

    John.

  7. Thanks to John_Howarth from:

    WithoutMotive (30th September 2008)

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    WithoutMotive's Avatar
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    Thanks, John.
    I was looking for something like that on Capita's site. It's not exactly well pointed out.
    As you said, though, my fault code isn't listed so I can't really follow this further until it happens again and I get more information.



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