Well our sims was broken.
None of the new tutor groups appeared and it needed them to be reordered and put back in pastoral structure for them to appear.
Also still have a missing class in T4, another one this year, had one missing for a WHOLE YEAR and I'm awaiting a patch still for that bug
Add the crashing when you edit lots of students in a row (it "just does that" seems to be the core issue here!).
Oh, plus taking 30 MINUTES to delete one student every time, and 3 HOURS to update a list of 100 leavers.
What are your problems ... could it be the setup/server/etc?
Kiran, we'll agree to disagree!
90% of our problems are either bugs in SIMS or things being done on SIMS which don't work well, 10% are because we are a very big, very busy school where a lot of the roles in SIMS are undertaken by different people and SIMS assumes that everyone using it has an intimate knowledge of the workings of all modules. For instance if you move a pupil to another form/class when a profiles cycle is open it then has two teachers listed for each subject. Makes sense in a way, but profiles and moving pupils is done by two different people in other ends of the school, just a nice little warning box when you move a pupil within a profiles cycle would be helpful. We are aware of this problem now, but it took 5 different support requests to Capita and hours upon hours of time to figure and sort out all the different side effects of this happening.
Other problems are things like the really poor reporting facilities, their continual insistence on releasing new versions of modules which are unusable for several months (Cover 7, Attendance 7) due to critical features in the old version not being implemented in the new and then not supporting the old version properly as they say it is near the end of life (Attendance 6 has a known bug since the August release where for a lot of schools you can no longer print absence reports and they are refusing to fix it).
The exams results was another fiasco this year. After coming in to do the update, then applying four patches in the afternoon when the results were still wrong, finding the results were still wrong after these patches and having to calculate manually does tend to pee people off a bit ;-)
I know all systems have their problems and yes SIMS worked very nicely for us until we scaled up, but now it is taking an awful lot of time to support and we are not getting the information out that would make it worthwhile due to the poor reporting and continual bugs.
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