+ Post New Thread
Page 3 of 4 FirstFirst 1234 LastLast
Results 31 to 45 of 50
MIS Systems Thread, Serco's Facility in Technical; The upgrade did not seem too bad this morning, although a few wacky things have come to light. The main ...
  1. #31
    limbo's Avatar
    Join Date
    Aug 2005
    Location
    Birmingham
    Posts
    460
    Thank Post
    2
    Thanked 41 Times in 36 Posts
    Rep Power
    24

    re: Serco's Facility

    The upgrade did not seem too bad this morning, although a few wacky things have come to light.

    The main one seems to be that Mondays no longer exist on the timetable view.

    Perhaps Mr Geldof's presence at BETT has something to do with it?!?!?!

  2. #32

    CHR1S's Avatar
    Join Date
    Feb 2006
    Location
    Birmingham
    Posts
    4,389
    Thank Post
    1,489
    Thanked 437 Times in 286 Posts
    Rep Power
    195

    re: Serco's Facility

    Quote Originally Posted by limbo

    The main one seems to be that Mondays no longer exist on the timetable view.
    Snap

  3. #33

    Join Date
    Jan 2007
    Location
    Birmingham
    Posts
    807
    Thank Post
    29
    Thanked 36 Times in 24 Posts
    Rep Power
    25

    re: Serco's Facility

    Quote Originally Posted by limbo
    The upgrade did not seem too bad this morning, although a few wacky things have come to light.

    The main one seems to be that Mondays no longer exist on the timetable view.

    Perhaps Mr Geldof's presence at BETT has something to do with it?!?!?!
    Is this part of an EU directive for a better work/life balance. A 3 day weekend would be fantastic!

  4. #34
    eduabncs's Avatar
    Join Date
    Aug 2005
    Location
    somewhere in the midlands
    Posts
    394
    Thank Post
    31
    Thanked 21 Times in 19 Posts
    Rep Power
    27

    re: Serco's Facility

    [quote="Lee_K_81"]
    Quote Originally Posted by limbo

    Not tested the reports yet but if CheeseDog is correct Link2ICT (birmingham LA's IT bods) are going to have a busy few weeks.

    Yah can say that again! As I write this the current number of calls to the Link2ICT service desk is 564. The usual daily amount is around 300 or so calls....!! 8O

  5. #35

    Join Date
    Jan 2007
    Location
    Birmingham
    Posts
    807
    Thank Post
    29
    Thanked 36 Times in 24 Posts
    Rep Power
    25

    re: Serco's Facility

    [quote="eduabncs"]
    Quote Originally Posted by Lee_K_81
    Quote Originally Posted by limbo

    Not tested the reports yet but if CheeseDog is correct Link2ICT (birmingham LA's IT bods) are going to have a busy few weeks.

    Yah can say that again! As I write this the current number of calls to the Link2ICT service desk is 564. The usual daily amount is around 300 or so calls....!! 8O
    Would probably explain why I waited for 15 mins to talk to someone earlier. At least the hold music isn't greensleeves or the entertainer. I ended up with the theme from friends, love shack, amongst others. Was almost disappointed when the call finally got answered!

  6. #36

    CHR1S's Avatar
    Join Date
    Feb 2006
    Location
    Birmingham
    Posts
    4,389
    Thank Post
    1,489
    Thanked 437 Times in 286 Posts
    Rep Power
    195

    re: Serco's Facility

    Quote Originally Posted by limbo
    The upgrade did not seem too bad this morning, although a few wacky things have come to light.

    The main one seems to be that Mondays no longer exist on the timetable view.

    Perhaps Mr Geldof's presence at BETT has something to do with it?!?!?!
    To fix the missing Mondays

    On the workstation using CMIS go to OPTIONS -> TIMETABLING -> DAYS AND TIMES -> and make sure all the days are highlighted and select OK then YES to confirm.

    This has to be done on EVERY machine

  7. #37
    eduabncs's Avatar
    Join Date
    Aug 2005
    Location
    somewhere in the midlands
    Posts
    394
    Thank Post
    31
    Thanked 21 Times in 19 Posts
    Rep Power
    27

    re: Serco's Facility

    Quote Originally Posted by "Lee_K_81
    Would probably explain why I waited for 15 mins to talk to someone earlier. At least the hold music isn't greensleeves or the entertainer. I ended up with the theme from friends, love shack, amongst others. Was almost disappointed when the call finally got answered!

    LOL...We aim to please! People have been commenting quite positively on the on it actually.

    With Census required and a late Cmis upgrade at the same time it is very busy. All hands on deck here to answear the phones. Bear with us, you will get through eventually. #-o

  8. #38

    Join Date
    Jan 2007
    Location
    Birmingham
    Posts
    807
    Thank Post
    29
    Thanked 36 Times in 24 Posts
    Rep Power
    25

    re: Serco's Facility

    Anybody noticed "Accounts-> Creditors -> Print Authorisation Slips" going t1t5 up? Tell your accounts dept to check that all amounts are included on auth slips before clicking ok to say they are OK!

    @eduabncs: howzabout a hold queue for your hold queue. Had 2 or three mins of engaged tones before i could even get through to the queue! And does the "all our help desk staff are busy at the moment your call is held in a queue and will be answered shortly" have to be so often? It's ruining love shack!

  9. #39
    tosca925's Avatar
    Join Date
    Aug 2005
    Location
    Midlands
    Posts
    1,547
    Thank Post
    4
    Thanked 4 Times in 4 Posts
    Rep Power
    21

    re: Serco's Facility

    Yep, same here the time spent in queue today was horrendous.

  10. #40

    john's Avatar
    Join Date
    Sep 2005
    Location
    London
    Posts
    10,439
    Thank Post
    1,468
    Thanked 1,035 Times in 908 Posts
    Rep Power
    299

    re: Serco's Facility

    Quote Originally Posted by Lee_K_81
    And does the "all our help desk staff are busy at the moment your call is held in a queue and will be answered shortly" have to be so often? It's ruining love shack!
    I also hate that, they always interrupt a really good song, so its annoying, or you are humming away or singing along to it and then they answer and get really embarrassed!

  11. #41
    limbo's Avatar
    Join Date
    Aug 2005
    Location
    Birmingham
    Posts
    460
    Thank Post
    2
    Thanked 41 Times in 36 Posts
    Rep Power
    24

    re: Serco's Facility

    A collegaue I used to sit opposite in a previous non-education life was once on hold singing along to the hold music, he got that carried way he did not notice when it went onto answerphone until he got the message "recording time has elapsed, please hang up"

    The company in question happened to be a record company so they probably thought he was after a contract and ignored it!

  12. #42

    Join Date
    Jan 2007
    Location
    Birmingham
    Posts
    807
    Thank Post
    29
    Thanked 36 Times in 24 Posts
    Rep Power
    25

    re: Serco's Facility

    Ha, they've now changed the message. Now says
    "due to schools census [being shit, thanks a lot serco, you've trebled our daily volume of calls, grrrr], we are experiencing a high volume of calls if you......" blah blah blah..... see website for solutions for common issues. " I read between the lines a bit.

    I think they need to update the documentation. We've done all the ones in the 6 pages of issues, and now giving them fresh ones!

    Latest one: "Accounts | Ordering | Orders | Print Order" being blank

  13. #43
    ChrisJ's Avatar
    Join Date
    Mar 2006
    Location
    Birmingham
    Posts
    136
    Thank Post
    37
    Thanked 19 Times in 18 Posts
    Rep Power
    20

    re: Serco's Facility

    Quote Originally Posted by Lee_K_81
    "due to schools census [being shit, thanks a lot serco, you've trebled our daily volume of calls, grrrr]
    That was the first draft...

  14. #44

    Join Date
    Feb 2007
    Location
    Norwich, Norfolk
    Posts
    8
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    re: Serco's Facility

    Quote Originally Posted by Lee_K_81
    ... We installed yesterday afternoon, had a few calls instantly from people asking how to get in? Answer, click "file --> open --> then select admin1.cdb"...
    You can give the admin .exe a filename and it'll open it on launching. So you can make a shortcut to, for example:
    Code:
    \\server\facility\admin\cmisadmin.exe \\server\facility\admin\admin1.cdb
    and it'll automagically open admin1.cdb when they double-click the shortcut.

  15. #45

    Join Date
    Feb 2007
    Location
    Birmingham
    Posts
    35
    Thank Post
    5
    Thanked 1 Time in 1 Post
    Rep Power
    0

    re: Serco's Facility

    I was in a school last monday where they actually had waited an hour and 45 mins to get hold of support. Totally nuts. I used to hate that guitar music but hated the irritating messages more.

    The best trick is to ask your LEA unofficially if you can have the mobile number of the regional co-ordinator for your area and then ring them when you can't get through. Most of them have a support background.

SHARE:
+ Post New Thread
Page 3 of 4 FirstFirst 1234 LastLast

Similar Threads

  1. Serco Facility
    By wellscs in forum MIS Systems
    Replies: 5
    Last Post: 8th June 2010, 09:03 AM
  2. serco facility
    By garrysaddington in forum MIS Systems
    Replies: 8
    Last Post: 8th June 2009, 10:22 AM
  3. Serco Facility Experiences!?
    By Nick_Young in forum MIS Systems
    Replies: 18
    Last Post: 6th March 2009, 03:10 PM
  4. Fronter and Serco Facility
    By cheredenine in forum Virtual Learning Platforms
    Replies: 3
    Last Post: 10th November 2008, 08:24 AM
  5. Serco CMIS Facility
    By bursar in forum MIS Systems
    Replies: 11
    Last Post: 22nd May 2007, 04:36 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •