SnapOriginally Posted by limbo
The upgrade did not seem too bad this morning, although a few wacky things have come to light.
The main one seems to be that Mondays no longer exist on the timetable view.
Perhaps Mr Geldof's presence at BETT has something to do with it?!?!?!
SnapOriginally Posted by limbo
Is this part of an EU directive for a better work/life balance. A 3 day weekend would be fantastic!Originally Posted by limbo
[quote="Lee_K_81"]Originally Posted by limbo
Yah can say that again! As I write this the current number of calls to the Link2ICT service desk is 564. The usual daily amount is around 300 or so calls....!! 8O
[quote="eduabncs"]Would probably explain why I waited for 15 mins to talk to someone earlier. At least the hold music isn't greensleeves or the entertainer. I ended up with the theme from friends, love shack, amongst others. Was almost disappointed when the call finally got answered!Originally Posted by Lee_K_81
To fix the missing MondaysOriginally Posted by limbo
On the workstation using CMIS go to OPTIONS -> TIMETABLING -> DAYS AND TIMES -> and make sure all the days are highlighted and select OK then YES to confirm.
This has to be done on EVERY machine
Originally Posted by "Lee_K_81
LOL...We aim to please! People have been commenting quite positively on the on it actually.
With Census required and a late Cmis upgrade at the same time it is very busy. All hands on deck here to answear the phones. Bear with us, you will get through eventually. #-o
Anybody noticed "Accounts-> Creditors -> Print Authorisation Slips" going t1t5 up? Tell your accounts dept to check that all amounts are included on auth slips before clicking ok to say they are OK!
@eduabncs: howzabout a hold queue for your hold queue. Had 2 or three mins of engaged tones before i could even get through to the queue! And does the "all our help desk staff are busy at the moment your call is held in a queue and will be answered shortly" have to be so often? It's ruining love shack!
Yep, same here the time spent in queue today was horrendous.
I also hate that, they always interrupt a really good song, so its annoying, or you are humming away or singing along to it and then they answer and get really embarrassed!Originally Posted by Lee_K_81
A collegaue I used to sit opposite in a previous non-education life was once on hold singing along to the hold music, he got that carried way he did not notice when it went onto answerphone until he got the message "recording time has elapsed, please hang up"
The company in question happened to be a record company so they probably thought he was after a contract and ignored it!
Ha, they've now changed the message. Now says
"due to schools census [being shit, thanks a lot serco, you've trebled our daily volume of calls, grrrr], we are experiencing a high volume of calls if you......" blah blah blah..... see website for solutions for common issues. " I read between the lines a bit.
I think they need to update the documentation. We've done all the ones in the 6 pages of issues, and now giving them fresh ones!
Latest one: "Accounts | Ordering | Orders | Print Order" being blank
That was the first draft...Originally Posted by Lee_K_81
You can give the admin .exe a filename and it'll open it on launching. So you can make a shortcut to, for example:Originally Posted by Lee_K_81
and it'll automagically open admin1.cdb when they double-click the shortcut.Code:\\server\facility\admin\cmisadmin.exe \\server\facility\admin\admin1.cdb
I was in a school last monday where they actually had waited an hour and 45 mins to get hold of support. Totally nuts. I used to hate that guitar music but hated the irritating messages more.
The best trick is to ask your LEA unofficially if you can have the mobile number of the regional co-ordinator for your area and then ring them when you can't get through. Most of them have a support background.
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