We are trying to setup a room booking system and are looking to use roombookingsystem which was recommended by our MIS provider Advanced Learning (CMIS). Everything has been set up as instructed with the relevant IP addresses entered into the appropriate API.xml file on our eportal server. The problem arises when roombookingsystem.co.uk tries to access the API, they receive a 403 error. They can access the API if we put the IP address of our Smoothwall server into the API file, but then for some reason this makes the API accessible from any IP address and leaves us a bit open! The network manager has tried setting up a rule containing only the ‘roombookingsystem.co.uk’ IP addresses, but this made no difference.

Is there anyone out there who has encountered and fixed a similar problem or has any advice on how to proceed. Many thanks