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MIS Systems Thread, how does solus work? in Technical; our sims solus is refusing to find the november upgrade we have version 3.61.387 nov release upgrades to 3.61.408 solus ...
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    browolf's Avatar
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    how does solus work?

    our sims solus is refusing to find the november upgrade

    we have version 3.61.387
    nov release upgrades to 3.61.408

    solus is trying to give us post november release patch 10740 (3.61.500)
    which fails to install cos we are on the wrong database version. well duh!

    the only obvious thing, on our upstream http://www.solus server
    there isnt a 3.61.387 to 3.61.408 upgrade zip file
    there is only 3.61.387 to 388,393,394 or 500

    how does solus choose updates?

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    ChrisH's Avatar
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    Re: how does solus work?

    Get the Westfield centre onto it. We pay them thousands a year for support so might as well use it .

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    browolf's Avatar
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    Re: how does solus work?

    turned out they hadnt released it to us. kind of wierd how it thought the next update was the right one.

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    Re: how does solus work?

    In answer to the orginal question - your support unit "releases" versions and patches to you. SOLUS checks the availability of new patches against this database. It then goes to the next stage and checks the suitability of the release to the situation you are in.

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    browolf's Avatar
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    Re: how does solus work?

    still it would seem sensible if solus told us that a version was pending but hadnt been released to us. That way we wouldnt have had to have waited hours for our support to get back to us just to say oh we havent released it to you yet.

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    Re: how does solus work?

    Yes but how would we know that the support unit was intending to release that version to you? LAs quite often chose to skip a version.

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    browolf's Avatar
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    Re: how does solus work?

    i suppose they'd have to have a pending list and a released list.

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    Re: how does solus work?

    Speaking from a Support Unit perspective, I'm with Phil on this one. We don't get phone calls from schools saying 'where is my release' when we choose to skip one, but I can pretty much guarantee that if SOLUS reported 'One is out but hasn't been released to you yet' we would get phone calls saying 'why haven't you released it' and 'when will you release it'. We just advise our schools that if there is something for them to do, it will be available and they seem happy with this.

    Stuart

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    browolf's Avatar
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    Re: how does solus work?

    no i meant say the support unit can designate releases, as
    unavailable
    pending
    available

    and solus would tell us if something was pending or available but not if its unavailable.

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