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MIS Systems Thread, LEA Support >> Direct Capita Support in Technical; Recently we have changed from being supported by our LEA for SIMS to direct with Capita, our LEA provided technical ...
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    LEA Support >> Direct Capita Support

    Recently we have changed from being supported by our LEA for SIMS to direct with Capita, our LEA provided technical documentation for patches and releases etc and it was quite easy to find.
    i find supportNET quite horrid for finding any recent documentation (stickied items from 2005 really..) do capita have a section for patch and release installs etc.

    thanks
    Last edited by SHimmer45; 22nd April 2014 at 10:51 AM.

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    Welcome to SupportNet. It's horrible. Difficult to find anything you want, and I have been using it for many years.

    Good news is that they have developed a new site which will be up and running in a couple of months or so.

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    At least they are working on a better way of presenting and accessing their material..

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    Quote Originally Posted by SHimmer45 View Post
    Recently we have changed from being supported by our LEA for SIMS to direct with Capita, our LEA provided technical documentation for patches and releases etc and it was quite easy to find.
    i find supportNET quite horrid for finding any recent documentation (stickied items from 2005 really..) do capita have a section for patch and release installs etc.

    thanks
    Do you mind me asking what made you switch back direct to Capita?

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    it wasnt something which i had alot to do with, i believe it was for cost savings, also there are certain things which capita allow which the LEA dont/wont support.

    however the capita support i have recieved so far has been very prompt which is nice

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