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MIS Systems Thread, New CAPITA Customer Portal in Technical; Beta stage starts May, but I wonder if many will treat it like updates and hold off until someone else ...
  1. #16

    vikpaw's Avatar
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    Beta stage starts May, but I wonder if many will treat it like updates and hold off until someone else finds the bugs...

  2. #17
    CAM
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    I'm happy so long as we get to keep the Christmas lights...

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    Quote Originally Posted by CAM View Post
    I'm happy so long as we get to keep the Christmas lights...
    Bad news I'm afraid CAM...

    Steve Russel, the IT Director at Capita wrote a what's in/what's not blog at The new customer portal

    Christmas lights will not return as we have run out of bulbs...


    Regards

    Gaz

  4. Thanks to gazskeltz from:

    vikpaw (24th April 2014)

  5. #19

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    Hi All,

    Any news on this yet?

    Anyone been invited to the BETA which was supposed to start in May?

    An introduction to your new customer portal | capita-sims.co.uk

    Regards

    Gaz

  6. #20

    vikpaw's Avatar
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    Nope. I did some alpha testing, but not heard anything.
    The fact you've had to come here to ask, shows how desperately they need this new portal. You should post a comment to Steve in that link.

  7. #21

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    Phil Neal has just posted on supportnet that it's in Beta testing at the moment but won't go live till September in case it has problems during a busy period.

  8. #22
    CAM
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    Got an EMail today from their mailing list:

    We’re approaching the Beta phase of the new customer portal ‘My account’ (a replacement to SupportNet), which will affect all users. As our time using SupportNet draws to a close, we want to ensure that the ‘My account’ portal is in good working order to ensure a smooth migration for you and your colleagues.
    So uhh, is the new portal really called My Account? I want to be a fly on the wall in that branding meeting.

    Two week beta period starts 9th Oct though! Be ready and login to SupportNet now to stop your account getting lost for 12 month inactivity in the switch.
    Last edited by CAM; 3rd October 2014 at 10:10 AM.

  9. #23

    vikpaw's Avatar
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    At least it does exactly what it says on the tin! ;P

  10. Thanks to vikpaw from:

    TheScarfedOne (3rd October 2014)

  11. #24
    CAM
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    Beta starts today!

  12. #25

    vikpaw's Avatar
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    I didn't get my invite

  13. #26

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    Quote Originally Posted by vikpaw View Post
    I didn't get my invite
    Nor me??!

  14. #27
    zag
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    me neither

  15. #28

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    I'd have expected alpha testers to get an invite!

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    Just had mine come through now. First thought, logging in takes ages?
    Last edited by Edu-IT; 9th October 2014 at 10:53 AM.

  17. #30

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    Got the test invite, but...

    Server Error in '/' Application.

    Runtime Error

    Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

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