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MIS Systems Thread, Is [INSERT MIS HERE] down? - How do I get support? in Technical; Not all MIS providers have a system status feed. If you are having problems can try to tweet them or ...
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    Lightbulb Is [INSERT MIS HERE] down? - How do I get support?

    Not all MIS providers have a system status feed. If you are having problems can try to tweet them or check their support portal/forum or giving them a call.

    UK MIS systems:

    Product Vendor Status page Twitter Support page Support line
    Arbor Arbor Education ? @ArborEdu ? 0207 043 0470?
    Aspen Follett ? @FollettLearning Direct support forum on Edugeek ?
    Bromcom MIS Bromcom Computers ? @Bromcom Bromcom User Area 020 8290 7177 or
    support@bromcom.com
    Click+Go SEEMiS Group ? ? ? 0300 303 8592?
    CMIS AdvancedLearning Locally installed system, check with your IT support @AdvLearning CMIS Support portal 0845 6888400
    databridgeMIS databridgeMIS ? ? ? 01476 552 937?
    Double First Double First ? @DFEngage Support Centre 01935 40 30 00?
    E1 Pearson ? ? ? ? or
    contact form
    Integris RM Integris status
    (via: RM Support > Internet Support Portal)
    @RMEducation ? 0808 1729 535?
    iSAMS iSAMS Independent ? @iSAMS Support Centre 01604 659 100 or
    support@isams.co.uk
    PupilAsset PupilAsset? ? @PupilAsset Support 01603 631436 or
    support@pupilasset.com
    Progresso AdvancedLearning http://status.progresso.net/ @AdvLearning Progresso Support portal 0845 6888400
    Resource EMS Corero ? @Corero Customer Login 01923 897 333
    ScholarPack Histon House ? @ScholarPack ? 01522 716049 or
    support@scholarpack.com
    SchoolBase Furlong Solutions ? @SchoolBase ? 01264 354 111
    SchoolPod BehaviourWatch ? @SchoolPod ? 0844 544 6685? or
    contact form
    SIMS Capita Locally installed system, check with your IT support @CapitaSIMS SupportNet 01234 838080?
    Synergy in Schools Tribal ? @tribalgroup ? 0845 3133 151?
    Wauton Samuel Wauton Samuel? ? @WautonSamuel ? 020 8318 1700?
    WCBS WCBS ? @wcbsmis Customer Centre 01458 833 055 or
    support@wcbs.co.uk


    MIS-related systems:

    Product Vendor Status page Twitter Support page Support line
    Groupcall Emerge Groupcall ? @groupcall Groupcall Support 020 8502 7344?
    Groupcall Messenger Groupcall ? @groupcall Groupcall Support 020 8502 7344?
    Keep Kids Safe Keep Kids Safe ? ? ? 0114 2250301 or
    helpdesk@keepkidssafe.co.uk
    Truancy Call Contact Group ? @contactgroup Support 0844 448 4422


    Please help completing this page or correcting the information. Moderators: please help!

    Credit goes to @GREED for the idea.
    Last edited by JDiaz; 26th March 2014 at 08:22 PM. Reason: Added Bromcom User area + contact details

  2. 7 Thanks to JDiaz:

    CAM (27th March 2014), E-STAR (29th March 2014), hawc (26th March 2014), JohnCondon (24th April 2014), matt40k (26th March 2014), michael2k6 (26th March 2014), Steve21 (26th March 2014)

  3. #2

    GREED's Avatar
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    Credit for finding all that information, however I think this need to be removed or taken over by a mod, likely phone numbers removed. Unfortunately there are so many associated companies (I notice we are not there for instance!!!) That this would become a spamming ground. If a mod takes over then it can be locked and controlled. I would suggest keeping it to MIS suppliers only.

    My original.suggestion was more a prompt to have those automated status pages from more suppliers, quite specific to that.

    Jose, I'd like to include your efforts on the final presentation of the MIS Challenge when it is up and running.

  4. #3

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    Quote Originally Posted by GREED View Post
    [...] likely phone numbers removed [...]
    In fairness I found all this information on their websites

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    Curious, I'd love to know where to get the SIMS Status page from.

  6. #5
    hawc's Avatar
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    Just a quickie for the admins - the Recent threads thingy is treating the 'INSERT MIS HERE' section is causing the script to treat it as an XML tag so that bit does not appear.

  7. #6

    GREED's Avatar
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    Quote Originally Posted by JDiaz View Post
    In fairness I found all this information on their websites
    Oh I'm not saying it isn't useful but we don't want the forum to become a marketing engine for everyone...

    I'm just saying the post needs to be controlled by a mod so it is defined and structured and doesn't end up being abused.
    Last edited by GREED; 26th March 2014 at 08:18 PM.

  8. #7

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    Jose, I don't think there's a problem with what you've posted, I think Greed is getting at the fact that there are a lot of companies lurking on here who will add to the list and turn it into a marketing tool, though their company isn't appropriate for the list. So if a mod takes over it can be controlled. Good work finding the info though and compiling it.



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