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MIS Systems Thread, New version of Emerge unstable? in Technical; Morning all, We've now upgraded to the new version of Groupcall Emerge but I have a number of problems with ...
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    zag
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    New version of Emerge unstable?

    Morning all,

    We've now upgraded to the new version of Groupcall Emerge but I have a number of problems with it:

    Image1.jpg

    - Crashes regularly on the Pin code screen, cant enter a pin code and the only way to fix it is to close the app manually.
    - SMT view can't see people who have taken the register on a normal Sims laptop.
    - Marks are not shown as taken if they have been done on a normal Sims laptop.

    Basically the system is unusable to us at the moment
    Last edited by zag; 19th March 2014 at 09:56 AM.

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    Hi Zag,

    Im sorry that your experience of the latest version of Emerge has been negative. Can you kindly advise if you have logged a support call with Groupcall, as each of the above issues can be rectified and are likely site specific?

    Groupcall - Support Team

    Many thanks

    Groupcall Support

  3. Thanks to GroupcallSupport from:

    vikpaw (20th March 2014)

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    GREED's Avatar
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    #BeMorePublic

    Do keep us all informed at to progress as well as resolutions, so all can benefit!

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    Hi G Reed,

    We post a large amount of articles supporting Emerge usage and assisting with understanding here: Emerge Documentation | Groupcall Support

    Regards

    Groupcall Support

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    Quote Originally Posted by GroupcallSupport View Post
    Hi G Reed,

    We post a large amount of articles supporting Emerge usage and assisting with understanding here: Emerge Documentation | Groupcall Support

    Regards

    Groupcall Support
    I would expect nothing less when it comes to user documentation. I was referring however to the resolution to the technical issues, and specifically towards @zag we (Edugeek community) are always eager to hear how customers feel about the products they buy into, the support they receive, and if there are common fixes to issues, sharing those so we all know how to fix them in the future, perhaps reducing your support desk influx.

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    zag
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    Just to update I logged a support call yesterday and although I had to wait for a ring back (arghhh) they did come back to me within the hour.

    I think it was an upgrade problem with the back-end. We've never had one successfully complete automatically and there isn't an easy way to check without editing ini files and stuff.

    Anyway its upgraded properly now and I will post the results from our iPad clients when I hear about them later today.

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    vikpaw's Avatar
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    I always used to forget to update the sims client on the groupcall server after a sims update.

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    Quote Originally Posted by vikpaw View Post
    I always used to forget to update the sims client on the groupcall server after a sims update.
    *Cough* SOLUS3 *Cough* - Sorry couldn't resist!

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    vikpaw's Avatar
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    Quote Originally Posted by matt40k View Post
    *Cough* SOLUS3 *Cough* - Sorry couldn't resist!
    Know how you feel, It makes me choke too

  11. Thanks to vikpaw from:

    matt40k (20th March 2014)

  12. #10
    zag
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    Still got problems, we are getting this message (or a crashed pin code screen) on many of our ipads since the latest update.

    photo.PNG

    Is anyone running the new version successfully?

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    Only off the demo server. No issues on that.
    Email in the error and they normally can track it down.

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    GREED's Avatar
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    Quote Originally Posted by matt40k View Post
    *Cough* SOLUS3 *Cough* - Sorry couldn't resist!
    Is that your impression of SOLUS 3 starting up? :P

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    Hi Zag,

    Can you kindly confirm what version of the Emerge app you are using?
    Can you kindly visit the AppStore and ensure you have the latest version.
    If this issue is related to the latest version, please kindly contact the support team, who'll be happy to look into this and see if we can track down the source, and offer a solution.

    Kind Regards

    Groupcall Support

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    Hi Zag

    The new version of Emerge is running successfully in hundreds of schools. It maybe to do with the app version you are running as the new version requires both the server and app to be upgraded. Please contact support who will help you.

    Thanks
    L.

  17. Thanks to LawrenceRoyston from:

    zag (21st March 2014)

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    We're trailing it for a month and new version is ok for us

  19. Thanks to ass17 from:

    zag (21st March 2014)

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