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MIS Systems Thread, New version of Emerge unstable? in Technical; Originally Posted by LawrenceRoyston Hi Zag The new version of Emerge is running successfully in hundreds of schools. It maybe ...
  1. #16
    zag
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    Quote Originally Posted by LawrenceRoyston View Post
    Hi Zag

    The new version of Emerge is running successfully in hundreds of schools. It maybe to do with the app version you are running as the new version requires both the server and app to be upgraded. Please contact support who will help you.

    Thanks
    L.
    Thanks, this may well be the case. I noticed a few people are running version 981 and some are running 993

    I'll get them to upgrade and report back.

    When I delete them from the groupcall console, the devices seem to return though, argh!!

    EDIT: yes after some more investigation this seems like version problems. Uninstalling the app, and re-adding the device in the emerge console seems to fix it.
    Last edited by zag; 21st March 2014 at 10:25 AM.

  2. #17
    zag
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    Still getting this "Unhanded exception" error daily for most of our users.

    error.jpg

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    Hi Zag,

    Following assistance from Michael @ Groupcall yesterday. Can you advise if the issue's previously encountered are now resolved?
    I believe you have Michaels direct dial, so would welcome a call so we can assist further if needed?

    many thanks

    Major (Groupcall Support)

  4. #19
    zag
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    So far so good today since we re-installed Emerge on every iPad.

    I'll give Michael an email after a few more hours of testing.

    Great support from groupcall as always

  5. Thanks to zag from:

    GREED (25th March 2014)

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    Great to hear and thanks for keeping us informed

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