+ Post New Thread
Results 1 to 2 of 2
MIS Systems Thread, Examinations Organiser Print Failure in Technical; Hi All, It is very VERY common that when we are using SIMS.Net Examinations Organiser it will sometimes simply stop ...
  1. #1

    Join Date
    Feb 2014
    Location
    Derby, UK
    Posts
    5
    Thank Post
    3
    Thanked 0 Times in 0 Posts
    Rep Power
    0

    Examinations Organiser Print Failure

    Hi All,

    It is very VERY common that when we are using SIMS.Net Examinations Organiser it will sometimes simply stop printing to anything, whether it be PDF, Fax or an actual printer it will do nothing. Any other application will work fine and will continue to print, but Examinations Organiser will not.

    This has been an ongoing issue ever since we got SIMS.Net 3 years ago, and I took the assumption that it was simply a bug that was going to be ironed out at some point which of course has not been the case.

    We've tried several things to try and resolve the issue such as restarting the Print Spooler service, reinstalling the printer, restarting the PC (which sometimes fixes it and sometimes doesn't) and so on but there is no definitive fix for the issue. Sometimes removing the printer, reinstalling it and then setting the printer to default and reloading SIMS.Net/Exams will fix the issue but surely this should not be common practice for someone who wants to print a simple report from Exams Organiser.

    Has anyone ever ran into this issue before themselves? And is there a fix for it?

    We've recently been rendered unable to contact SIMS.Net through their Bedford helpdesk and now have to go through our new support unit instead which is just more hassle than it should be. Whenever I ring (which has only been a few occasions) they like to make you feel like you've done something wrong by ringing them, but that's another story altogether!

    If anyone can help that would be great! Thanks.

  2. #2

    Steve21's Avatar
    Join Date
    Feb 2011
    Location
    Swindon
    Posts
    2,689
    Thank Post
    334
    Thanked 515 Times in 483 Posts
    Rep Power
    179
    Not related to that in particular, but we find with all SIMs reports, there's a Word hotfix that fixes 99% of issues with printing, due to the way it uses Macros in SIMs to generate the documents etc.

    word2010-kb2553912-fullfile-x86-glb.exe
    Description of the Word 2010 hotfix package (Word-x-none.msp): June 28, 2011

    Pretty much our standard fix now is try that patch first lol :P I know it sounds stupid, but might want to give it a shot if you get a minute

    Steve

SHARE:
+ Post New Thread

Similar Threads

  1. [SIMS] SIMS Examination Organiser Module error
    By swiftysw1 in forum MIS Systems
    Replies: 27
    Last Post: 16th August 2012, 10:34 AM
  2. Replies: 6
    Last Post: 27th September 2011, 02:41 PM
  3. SIMS Examination Organiser Module error
    By aneena in forum MIS Systems
    Replies: 7
    Last Post: 14th May 2010, 02:32 PM
  4. Sims Examinations Organiser
    By Ecalpemos2000 in forum MIS Systems
    Replies: 1
    Last Post: 19th March 2010, 09:47 AM
  5. Replies: 3
    Last Post: 1st May 2008, 01:09 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •