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MIS Systems Thread, Groupcall Emerge overwriting existing attendance marks in Technical; We are having problems with attendance marks being overwritten by Emerge. This is happening when our Attendance Officer has pre-populated ...
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    Seb1780's Avatar
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    Groupcall Emerge overwriting existing attendance marks

    We are having problems with attendance marks being overwritten by Emerge.

    This is happening when our Attendance Officer has pre-populated a register, for example with a known illness, and the teacher then uses Emerge to take a lesson or session register. Teacher are using the "all present" feature then amending marks back for those not present causing pre-populated marks to be overwritten with "N", This then requires the Attendance Officer to once again amend the mark back to the original.

    I have spoken with Groupcall support and they tell me the overwrite function cannot be switched off.

    Has anyone else seen this problem, and how do you deal with the consequences?

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    We've stopped using Groupcall for the moment, but i thought SIMS introduced some new permissions a while back to prevent overwriting.
    Emerge should really, pick up those marks if it's online, and then not blanket fill them. So the staff member has to manually edit it.
    For absences report on that same day, it's better to get teh Attendance Officer to put the marks in after the usual register close time.

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    ... oops

    Keep us all informed as to your progress on this and how it gets fixed

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    Seb1780's Avatar
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    ....oops indeed!
    @vikpaw you're right, "normal" SIMS users cannot overwrite. However, the Emerge interface is not managed as a user and has overwrite access that I can't turn off.

    Our Attendance Officer does the amendments after AM registration has closed following calls to parents etc. We do not have a PM registration, using the lesson mark to populate this.

    It's only been a problem since teachers found the "mark all present" function.

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    Hi Seb1780,

    This was an issue in the older versions of the Emerge but this has now been resolved in the latest version and overwriting shouldn't occur.

    Please check that the latest versions have been installed on the devices and if you still find that Emerge is overwriting the marks please contact us via email support@groupcall.com or by telephone on 0208 5027344 and we will then assist you further.

    Many thanks,

    Groupcall Support

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    vikpaw (12th May 2014)

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