+ Post New Thread
Results 1 to 2 of 2
MIS Systems Thread, Intouch Contacts in Technical; We are moving from GroupCall to Intouch for communications - I have a couple of questions I hope someone can ...
  1. #1

    Join Date
    Apr 2012
    Posts
    413
    Thank Post
    39
    Thanked 35 Times in 28 Posts
    Rep Power
    15

    Intouch Contacts

    We are moving from GroupCall to Intouch for communications - I have a couple of questions I hope someone can answer, probably quicker then the call I have logged with capita

    1) What do we have to set on student contacts to get intouch to text the priority 1 contacts mobile? GroupCall appears to always select priority 1 mobile contact, but the numbers of contacts it reports are a lot more then Intouch is reporting back with - it also informs us that some contacts have no contact method set?

    2) Can Intouch translate texts? This is something obviously Group Call can do, and I am fairly sure intouch can do as well - but being that we brought it last year and havent quote got to sorting it out, I forget.

    Cheers

    Matt

  2. #2
    IrritableTech's Avatar
    Join Date
    Nov 2007
    Location
    West Yorkshire
    Posts
    799
    Thank Post
    84
    Thanked 174 Times in 143 Posts
    Rep Power
    65
    Hi Matt.

    1 - When you sign up for InTouch they send you a document, which includes a patch. This patch automatically ensures each contact (staff, student or parent) email/mobile number is set to primary. The exact wording is as follows;
    This patch will enable you to to set all mobile numbers and all e-mail addresses to primary globally. For each individual person (staff, student, contact, etc), if they have an individual mobile number this will be set to PRIMARY. If a person has an individual email address this will be set to PRIMARY. If there is more than one email/phone no changes will be made
    Intouch tries to determine which contact is best to make the Intouch contact. So if they are priority 1 and have an email address and mobile number (correctly formatted) in their record, they will become the intouch contact. It fills a tick box in their contact record which can be manually changed.

    I guess the idea is that your P1 contact may not want texts / emails, but does want their mobile number on file in case of emergency. Or Mum wants to be called first if little Johnny is ill, but dad likes the emails and texts.

    2 - I don't think Intouch can translate messages - you could set up custom groups to contact and custom templates in different languages though. It'd be nice if I was wrong though - anyone?

  3. Thanks to IrritableTech from:

    mattianuk (12th February 2014)

SHARE:
+ Post New Thread

Similar Threads

  1. Outlook web access contacts not visible
    By Dos_Box in forum Windows
    Replies: 5
    Last Post: 13th May 2008, 11:46 AM
  2. 3 No contact on seesion 1 upload
    By ChrisH in forum ICT KS3 SATS Tests
    Replies: 11
    Last Post: 25th May 2006, 10:16 AM
  3. Mac contacts please
    By Dos_Box in forum Mac
    Replies: 3
    Last Post: 1st February 2006, 07:14 PM
  4. Contact with kids
    By RoyG in forum General Chat
    Replies: 15
    Last Post: 23rd January 2006, 11:17 AM
  5. those trying to contact me
    By russdev in forum Other Stuff
    Replies: 11
    Last Post: 15th September 2005, 06:59 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •