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MIS Systems Thread, [SOLUS3] - Agent install on a new device via UI: "COM Error" in Technical; Seen this a couple of times and it's bugging me as I'm not sure what's causing this error, or what ...
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    [SOLUS3] - Agent install on a new device via UI: "COM Error"

    Seen this a couple of times and it's bugging me as I'm not sure what's causing this error, or what the error even means!

    Added a new devices into the SIMS channel of SOLUS3. Added domain admin credentials to get the agent installed. The agent status goes to 'Install Active' and after a few seconds, turns to 'Install failed' and this error is returned:

    JGyDOoR.png

    Any ideas?
    Attached Images Attached Images
    Last edited by Rawns; 23rd January 2014 at 03:33 PM. Reason: Missed off part of the error!!!

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    This must be a new one if no one is responding with a fix!
    @matt40k, any ideas off the top of your head?

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    We had a COM error on one of out servers. Never managed to figure out what was causing it though. I ended up just installing the Agent manually which sorted it out.

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    One for Capita I guess.

    I have not seen it, but I would guess its something to do with the framework installation phase.
    Maybe .Net is corrupt or being refused?
    Only thing I can think of from looking at that error message.

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    @Rawns:

    What OS is the device?

    Could it be a corrupt WMI?

    Here is a link:https://blogs.technet.com/b/askperf/...epository.aspx

    You will probably find something better but this may help
    Last edited by bossman; 28th January 2014 at 09:58 AM.

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    Quote Originally Posted by Ghostgame View Post
    One for Capita I guess.

    I have not seen it, but I would guess its something to do with the framework installation phase.
    Maybe .Net is corrupt or being refused?
    Only thing I can think of from looking at that error message.
    I did think that, but .NET4 is already installed and working.

    Quote Originally Posted by bossman View Post
    @Rawns:

    What OS is the device?

    Could it be a corrupt WMI?

    Here is a link:https://blogs.technet.com/b/askperf/...epository.aspx

    You will probably find something better but this may help
    Win 7 Pro. I did think WMI briefly but I;ve not actually tried rebuilding. Usually when WMI is the issue, the SOLUS3 UI will report back that WMI is corrupt which is why I was in two minds about it.

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    Quote Originally Posted by Rawns View Post
    Win 7 Pro. I did think WMI briefly but I;ve not actually tried rebuilding. Usually when WMI is the issue, the SOLUS3 UI will report back that WMI is corrupt which is why I was in two minds about it.
    I haven't experienced this problem but it would be good to find out if this is the case, try rebuilding the WMI and let us know yeah?

    Cheers

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    Is wmi allowed through the firewall on the *server* too? Unsecapp.exe is mentioned in the solus install instructions and I saw a site where it would error with a similar error until this was allowed.

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