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MIS Systems Thread, SIMS Support - Groups and Permissions in Technical; Does anyone else use the facility within SIMS to create you own groups and permissions? We have simplified things considerably ...
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    SIMS Support - Groups and Permissions

    Does anyone else use the facility within SIMS to create you own groups and permissions?

    We have simplified things considerably by creating 5 custom groups, basically providing:

    1) Read only access to Student Data
    2) Full access to Student Data
    3) Read only access to basic staff data
    4) Full access to basic staff data
    5) Full access to everything

    Everyone then fits into one of, or a combination of these groups rather than using the very complex system providing by default.

    However, I am told that Capita won't support this. Does anyone know if this is true? It would seem odd to provide this facility if it is unsupported.
    Last edited by AnnDroyd; 2nd May 2008 at 02:03 PM.

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    Re: SIMS Support - Groups and Permissions

    We use custom groups here and have never had Capita refuse to support us.

    If your problem definitely isn't to do with permissions, then set the affected users to a standard permissions set and re-log the call...

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    Re: SIMS Support - Groups and Permissions

    I've just found KB16472 which tells you how to set up custom permission groups! It does say that it's not supported, but only the permissions elements aren't supported, not the whole thing.

    Curiously, that article has been on Capita's site since 2003 and got edited this morning. Coincidence?

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    Re: SIMS Support - Groups and Permissions

    In that case ask them what groups should you have used to get the following access controlled for specified staff?

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    Re: SIMS Support - Groups and Permissions

    KB16472 - How to edit access rights in System Manager
    Created 16/09/2003
    Last Updated 27/11/2007

    Affected Products System Manager
    Notes
    How to edit access rights in System Manager
    Additional Notes
    Capita cannot support User Defined Groups due to the different anomalies that could lie within them.
    We can only support SIMS pre-defined Groups.

    i.e. Customer has carefully added permissions to do x and y but not z.

    We remove y and z and replace it with a new permission Q that is similar to y and z with bits added and bits taken away. One cannot decide algorithmically whether permission Q should be granted to any existing permission group.




    Advice
    Access rights can be modified per user group as follows:

    1. Focus | Group
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