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MIS Systems Thread, InTouch not launching after Autumn update in Technical; Happy New Years to all my EduGeek family. After updating InTouch along with the rest of SIMS and additional SIMS ...
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    wingmanatl's Avatar
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    InTouch not launching after Autumn update

    Happy New Years to all my EduGeek family.
    After updating InTouch along with the rest of SIMS and additional SIMS modules, InTouch will no launch.
    It displays an error related to an SDK file missing, .NET 3.0. I have verified that the correct dev kit is installed and that all IIS certs are current and included.
    I have also rechecked all my services and they are also running correctly.

    InTouch Error.png

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    Kyle's Avatar
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    Any news on the InTouch problem?

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    HNY =]

    It doesn't look like a missing file / SDK issue, i think it's just a comms error. Doesn't your server have to connect to theirs. Perhaps they are doing some holiday maintenance. It doesn't say anything on supportnet, but you never know.

    Also red boxes in SIMS is a bad sign. Something missing?

  4. Thanks to vikpaw from:

    wingmanatl (6th January 2014)

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    wingmanatl's Avatar
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    All,
    It seems that an internal IP address that was imbedded has resurfaced for the DataCollection service.
    We noted and mod'd this and all is working well.
    Thanks again!

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