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MIS Systems Thread, [SOLUS3] - SIMS Autumn 2013 v1 Pulled - SIMS client no longer auto-deploying? in Technical; All of our schools have the SIMS Autumn 2013 v1 release. Since SIMS Autumn v2 was released, it appears that ...
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    [SOLUS3] - SIMS Autumn 2013 v1 Pulled - SIMS client no longer auto-deploying?

    All of our schools have the SIMS Autumn 2013 v1 release. Since SIMS Autumn v2 was released, it appears that Capita have withdrew the SIMS Autumn 1 release for all schools and LA's.

    Since then, I've noticed an issue in two schools now where devices new have been added into the SIMS Workstation channel. They add successfully, the SOLUS3 agent installs successfully, it reports back to the UI that it has an old version of SIMS installed successfully. The message in the SOLUS3 UI shows the agent has downloaded the SIMS Autumn v1 client release successfully but it does not automatically install it. Doing a manual re-deploy in the UI prompts that "The SIMS Autumn 2013 package has been withdrawn but you can still install it. Do you wish to continue?" and clicking yes installs the SIMS client successfully. It seems that Capita withdrawing the SIMS Autumn 2013 v1 release has stopped auto-installation of the clients in SOLUS3.

    Can anyone else confirm if this is happening to them as well? We've decided our schools don't need the SIMS Autumn v2 release so don't want to go through a whole other upgrade just to restore the auto-deployment of SIMS clients!
    Last edited by Rawns; 20th December 2013 at 02:48 PM.

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    Yup same here mate.

    I've just replied to your comment on SupportNet!

    Another job well done by Capita

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    Rawns (20th December 2013)

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    TheScarfedOne's Avatar
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    Hmmm, sounds like a solus issue rather than a Sims client/install issue. @PhilNeal...ideas? Im not using solus to deploy so cant test out here to see

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    Seems not much ever really changes...

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    Thank god I unplug all our PCs over Xmas so I didn't deploy it.

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    I think you are asking for a change in the way SOLUS3 behaves. As we have been forced to re-issue, the logic warns that you are about to deploy an out of date copy of SIMS but it will allow you to say yes go ahead. What you want is no warning for a school that has already started rolling out the old version?

    It would be helpful if you could discuss with Jon Wood the Product Manager.

    (Secondary schools will almost certainly require V2 hence we have stopped releasing V1 but you can request it.)

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    Quote Originally Posted by PhilNeal View Post
    I think you are asking for a change in the way SOLUS3 behaves. As we have been forced to re-issue, the logic warns that you are about to deploy an out of date copy of SIMS but it will allow you to say yes go ahead. What you want is no warning for a school that has already started rolling out the old version?

    It would be helpful if you could discuss with Jon Wood the Product Manager.

    (Secondary schools will almost certainly require V2 hence we have stopped releasing V1 but you can request it.)
    No Phil, the warning is a null point and not an issue at all.

    The real issue is that Autumn v1 has been pulled and for all schools that have had v1 installed, and only v1, the SIMS client no longer auto installs on new devices added to SOLUS3, presumably because v1 has been pulled.

    All primary's don't need v2, so we're not releasing it to them, however it means sims is not auto-installing on new devices. So what do we do? Release v2 to them too? Ask schools to manually redeploy every time a new device is added to the environment?

    This seems more like a bug in SOLUS3, so I'll log a call on support net and email john for clarification....

  9. 2 Thanks to Rawns:

    MrMat (23rd December 2013), speckytecky (23rd December 2013)

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    Quote Originally Posted by PhilNeal View Post
    we have stopped releasing V1 but you can request it.)
    @Rawns you missed this bit. Just request it, then raise it with your account manager\Phil\Jon\anyone who'll listen why the heck when they de-authorised it they didn't have an option to exclude those already with it deployed and if they do, why it wasn't used. And why when you raised it they didn't task a helpdesk grunt with manually re-authorising it to those affect rather then waiting for them to request it.

  11. 2 Thanks to matt40k:

    MrMat (23rd December 2013), Rawns (23rd December 2013)

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    I'm doing the Autumn v2 update from home today (child care issues) - I can't even deploy v2 as it claims not all updates have been downloaded! As far as I can see all updates are downloaded with non waiting. Call open, but who knows what the response time will be at this time of year!

    Why is it never easy!???!

    Pete

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    Quote Originally Posted by FragglePete View Post
    I'm doing the Autumn v2 update from home today (child care issues) - I can't even deploy v2 as it claims not all updates have been downloaded! As far as I can see all updates are downloaded with non waiting. Call open, but who knows what the response time will be at this time of year!

    Why is it never easy!???!

    Pete
    Having similar issues. checked the INI files and amended. It seems to be working..... sloooooowly.... now.

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    Quote Originally Posted by creese View Post
    Having similar issues. checked the INI files and amended. It seems to be working..... sloooooowly.... now.
    Could you be so kind as to explain what you did?

    Pete

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    Just checking all the sims.inis pointed to the same place. Once it is completed I think I need to do some cleaning up.

    I am using Solus 2, then will copy the Setups folder to other schools.

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    Quote Originally Posted by creese View Post
    Just checking all the sims.inis pointed to the same place. Once it is completed I think I need to do some cleaning up.

    I am using Solus 2, then will copy the Setups folder to other schools.
    Ah. Solus3 here - it's just refusing to deploy.

    Pete

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    Great stuff.

    Capita re-authorised SIMS Autumn v1 to us. We had to do a re-authorise to all our SOLUS3 schools via our SOLUS3 LA instance but after checking some, they all now show as 'downloaded' and auto-deply is working again.

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    Quote Originally Posted by FragglePete View Post
    Ah. Solus3 here - it's just refusing to deploy.

    Pete
    What version are you upgrading from mate? Are you trying to go from a Summer release straight to V2 or have you already deployed Autumn V1 and are now going to V2?

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