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MIS Systems Thread, [SOLUS3] -Fully SOLUS3 and becoming an Academy? Beware! in Technical; So an interesting issue has come up here. We have a large number of schools now who are fully SOLUS3. ...
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    [SOLUS3] -Fully SOLUS3 and becoming an Academy? Beware!

    So an interesting issue has come up here. We have a large number of schools now who are fully SOLUS3. A couple of them have now become Academies and have changed their DfE numbers. Capita have update their records so in our LA SOLUS3 instance, the school now have the new DfE details against them.

    The schools SOLUS3 instance is registered against their old DfE number so when we authorise upgrades to them, they are not being picked up in school. It also seems you cannot just 're-register' the existing School S3 instance with new details.

    Got a call with Capita and waiting to hear back about how to get around this. In the mean time, keep it in mind if your schools are changing DfE numbers and have SOLUS3...

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    Your in for a bit of hurt putting it bluntly.

    Means you gotta re-register SOLUS3, so you end up with a new Solus3.Keys.DeploymentService.Public file.
    Means the UI's key does not match the Solus3.Keys.DeploymentService.Public thats on every agent.
    Means you gotta reinstall each agent on that site.

    Have also found that you have to do a new reinstall of SOLUS3.
    If they have stopped using a SIMS module (e.g. FMS) you got to rip out the SQL database for S3 and start again.

    Good luck, mate.
    I'm trying to sort out my third school that has become an academy and its a lot of work.
    This is a known issue with SOLUS3 which hopefully they are starting to look at.

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    Rawns (17th December 2013)

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    Quote Originally Posted by Ghostgame View Post
    Your in for a bit of hurt putting it bluntly.

    Means you gotta re-register SOLUS3, so you end up with a new Solus3.Keys.DeploymentService.Public file.
    Means the UI's key does not match the Solus3.Keys.DeploymentService.Public thats on every agent.
    Means you gotta reinstall each agent on that site.

    Have also found that you have to do a new reinstall of SOLUS3.
    If they have stopped using a SIMS module (e.g. FMS) you got to rip out the SQL database for S3 and start again.

    Good luck, mate.
    I'm trying to sort out my third school that has become an academy and its a lot of work.
    This is a known issue with SOLUS3 which hopefully they are starting to look at.
    How have you managed to re-registered SOLUS3 for sites like this? The Establishment and postcode details cant be changed in the UI so you can only re-register it with the existing details which is of no use?

    Jon Wood spent the day with us last week during the roll-out of our SIMS upgrade and I believed he talked about Capita looking at the ability to change the site details in SOLUS3 via a patch?

    Rest assured that this is a failing of the software so there is no way I will be removing/reinstalling SOLUS3 for the whole site.
    Last edited by Rawns; 17th December 2013 at 02:56 PM.

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    It wasn't that bad for us, just took a bit of time re-registering but our capita guys were quite helpful with it.

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    In the My Site details re-register with the wrong password.
    Then you can change the My Site details like postcode and Establishment number.

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    Rawns (17th December 2013)

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    Quote Originally Posted by Ghostgame View Post
    In the My Site details re-register with the wrong password.
    Then you can change the My Site details like postcode and Establishment number.
    I presume aft that, the "mismatch" of the Solus3.Keys.DeploymentService.Public between server and agents kicks in?

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    Yep - probably not the best way to do it but probably the fastest way to do it on smaller sites.

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    Rawns (17th December 2013)

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    Quote Originally Posted by Ghostgame View Post
    Yep - probably not the best way to do it but probably the fastest way to do it on smaller sites.
    Can you manually copy the Solus3.Keys.DeploymentService.Public from the server onto each workstation after re-registering? Or is it not that simple?

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    Yes, that works as long as the agents are picked up by the UI.

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    Rawns (17th December 2013)

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    Quote Originally Posted by Ghostgame View Post
    Yes, that works as long as the agents are picked up by the UI.
    Cheers for the help chap.

    Think I'll wait on Capita in the first instance and see what they say about it. If I get nowhere, I'll give your steps a go and report back.

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    I wonder what @Rawns is buying the S3 devs for Christmas in exchange for the new Solus3.Keys.DeploymentService.Public to be a S3 patch? Hopefully he hasn't forgotten about the M40k tax!!

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    Rawns (18th December 2013)

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    Quote Originally Posted by matt40k View Post
    I wonder what @Rawns is buying the S3 devs for Christmas in exchange for the new Solus3.Keys.DeploymentService.Public to be a S3 patch? Hopefully he hasn't forgotten about the M40k tax!!
    Coal. Bags and bags of coal.

    Damp coal too.

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    Update: Huzzar!

    Capita came back promptly with a patch that their Dev ran via SQL Management Studio. It corrected the auth details of the SOLUS3 instance and did not affect the xml keys in any way. Took about 10 minutes for them to address and it's working a treat now.

  19. 2 Thanks to Rawns:

    Ghostgame (23rd December 2013), JonathanWood (23rd December 2013)

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    Cheers, will remember to do that for next time. On the plus side I do now have a school with a squeaky clean S3.

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    Quote Originally Posted by Rawns View Post
    Update: Huzzar!

    Capita came back promptly with a patch that their Dev ran
    Question is, did you send the damp coal or was it a last minute attempt at getting onto Santa's good list?

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