SIMS Surname search problem

[FN-GM]

I have not experience of SIMS what so ever so please do bare with me.

We have a problem with the feature that allows you to search for pupils. When you first open up SIMS it works fine without any problems but after a few minutes when you do a search on a valid Surname it doesn't return anything. When you search the pupils forename it does come up with the pupil showing there surname as well. After a while it also stops working for the forename. To fix it you have to close SIMS then reopen it.

Has anyone come across this problem before please, if so how did you fix it please?

Thank You

Z

[PhilNeal]

I don't think there will be a fault here. Check that none of the other search critera have anything in them that makes it impossible to find.

[FN-GM]

We have the correct critera it works fine to begin with then it stops working without changing critera etc.

Z

[PhilNeal]

In which case please log a case so we can follow it up.

Thanks

[FN-GM]

Ok, please can you point me in the right direction to do this please?

Thanks

Z

[PhilNeal]

I can't tell from your profile who you are and work out who supports you!
Assuming that you are working in a Rochdale school and are supported by them call 01706 365676. If not then either PM me with your details or call our Bedford centre and ask them to let you know. 01234-838080.