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MIS Systems Thread, Capita Comlaints in Technical; Hi Everyone I need to make a complaint against Capita as we have had two support calls that have been ...
  1. #1

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    Capita Comlaints

    Hi Everyone

    I need to make a complaint against Capita as we have had two support calls that have been going on since monday and no one can give me updates on whats going on. I keeping calling them every hour asking for someone to call me with an update but no one does.

    Does anyone know the best way of making a complaint or who to speak to, to try and get things moving?

    So far since monday we have had no exams module working and no intouch!!!!

    Thanks

  2. #2

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    Your local account manager will help but just keep ringing them

    All that happens is some customer service manager rings you back and says sorry we were really busy etc and you get nothing.

    Although @PhilNeal on here will also probably help you as well with getting it sorted, he'll probably need all your ticket details etc so get ready to reply to him

  3. #3

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    Hi Techie08

    My name is Leigh Davenport and I am the Head of Customer Services, I am sorry that you are having problems with contacting our Service desk, this absolutely should not be happening.

    Please contact me direct on 07920 586631 or leigh.davenport@capita.co.uk.


    If you are having issues you can also log your feedback with simsfeedback@capita.co.uk

    Kind regards....Leigh

    Leigh Davenport
    Head of Customer Services

    Capita SIMS & Independent

    M: 07920 586631

    E:
    leigh.davenport@capita.co.uk

    www.capita-sims.co.uk

    www.capita-independent.co.uk
    www.capita-one.co.uk

    Keep in touch with SIMSSIMS Independent or One

  4. Thanks to LeighDavenport from:

    speckytecky (29th November 2013)

  5. #4
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    Whats the sla?

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