MIS Systems Thread, Capita Comlaints in Technical; Hi Everyone
I need to make a complaint against Capita as we have had two support calls that have been ...
29th November 2013, 02:50 PM #1
- Rep Power
I need to make a complaint against Capita as we have had two support calls that have been going on since monday and no one can give me updates on whats going on. I keeping calling them every hour asking for someone to call me with an update but no one does.
Does anyone know the best way of making a complaint or who to speak to, to try and get things moving?
So far since monday we have had no exams module working and no intouch!!!!
29th November 2013, 03:28 PM #2
Your local account manager will help but just keep ringing them
All that happens is some customer service manager rings you back and says sorry we were really busy etc and you get nothing.
Although @PhilNeal on here will also probably help you as well with getting it sorted, he'll probably need all your ticket details etc so get ready to reply to him
29th November 2013, 04:13 PM #3
- Rep Power
My name is Leigh Davenport and I am the Head of Customer Services, I am sorry that you are having problems with contacting our Service desk, this absolutely should not be happening.
Please contact me direct on 07920 586631 or firstname.lastname@example.org.
If you are having issues you can also log your feedback with email@example.com
Thanks to LeighDavenport from:
speckytecky (29th November 2013)
29th November 2013, 04:36 PM #4
By indiegirl in forum MIS Systems
Last Post: 21st May 2013, 09:31 AM
By Twisted-Pony in forum Virtual Learning Platforms
Last Post: 28th September 2008, 08:46 PM
By steve in forum Comments and Suggestions
Last Post: 1st October 2006, 11:25 AM
By Norphy in forum MIS Systems
Last Post: 8th June 2006, 01:16 PM
By SteveT in forum IT News
Last Post: 23rd March 2006, 09:35 PM
Users Browsing this Thread
There are currently 1 users browsing this thread. (0 members and 1 guests)