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MIS Systems Thread, TASC Software (Insight) Award for outstanding response to request to add feature in Technical; I'd just like to share with you a timeline, now this level of customer service doesn't happen very often so ...
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    MGSTech's Avatar
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    TASC Software (Insight) Award for outstanding response to request to add feature

    I'd just like to share with you a timeline, now this level of customer service doesn't happen very often so these guys and gals need to be congratulated!

    Ticket Created by Maidstone Grammar School 27/11/2013 14:52:00

    Hi Guys, we are testing (live) the Parents Evening module, so far so good. However we opened booking to staff only for a couple of days before parents, this was to enable teachers to pre book appointments with pupils that they specifically wanted to see on the night. this's fine, when parents login they can see all the appointments pre-booked for them and than fill up the remainder of the evening with other appointments.
    We would like to be able to click a button on the day before the event to remind all participants (Parents & staff) of their schedule. We note the report "all appointments" is an HTML file, so hope this function would be easy to implement? If so we would LOVE to try it out on the 3rd Dec for the Parents Evening on the 4th Dec.
    Can you clarify what the function of the email button on manage/parents evenings/Globe icon (Email) please.

    thanks

    Steve

    Support 27/11/2013 18:32:00 +3h 40m


    Processed (Fixed) 28/11/2013 13:18:00 +18h 46m

    ADDED: Parents can be emailed from the main Manage Parents Evening screen alongside staff.


    As far as I'm concerned that's above and beyond the call of duty (?)
    The new updated version was posted on their page today!

    Steve
    MN_OutstandingServiceAward_L108X_thumb.jpg

  2. Thanks to MGSTech from:

    jenny_urey (9th December 2013)

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    zag
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    Yeh great aren't they?

    I've always had a reply on their web system within minutes.

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    Edu-IT's Avatar
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    Either of you running the latest PARS with the BETA warning?

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    Awesome :0)
    @jenny_urey
    Last edited by vikpaw; 29th November 2013 at 04:33 AM.

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    jenny_urey (9th December 2013)

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    zag
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    Quote Originally Posted by Edu-IT View Post
    Either of you running the latest PARS with the BETA warning?
    No we just use insight

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    Quote Originally Posted by vikpaw View Post
    Awesome :0)
    @jenny_urey
    She is rather!

  9. 2 Thanks to Edu-IT:

    jenny_urey (9th December 2013), vikpaw (29th November 2013)

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    To be sure

  11. Thanks to vikpaw from:

    jenny_urey (9th December 2013)

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    Quote Originally Posted by Edu-IT View Post
    She is rather!
    (ha ha ha )

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