Can I ask a question of those using Hosted SLG provided by Capita. We have problems with parents rfailing to log in. Now I accept that the system where they have to manually enter a security question and need to put "HOSTED\<Username> is not the easiest of password re-set mechanisms however I can live with it but we do get a large number of parents failing to log in.

Do others feel the system inherantly flawed to the extent where people's accounts are just failing and require me to re-set the passwords or is it just that people don't remember/record the information? I personally feel the latter, especially as if the system were flawed to the level based on the number of requests I get it would have affected me or my technican by now (statistically).

I just wondered what others felt about that specific bit of the hosted SLG process.