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MIS Systems Thread, Ye Olde Client Upgrade Failure in Technical; Hi All, We've just applied the Summer 2 patch, and had the familiar issue of the client failing to upgrade ...
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    Gongalong's Avatar
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    Question Ye Olde Client Upgrade Failure

    Hi All,

    We've just applied the Summer 2 patch, and had the familiar issue of the client failing to upgrade on a large number of machines. Staff were told to start it from the original icon (in the SIMS group) yet still.

    Aside from an administrator doing it are there any other approaches that reduce the likelihood of the upgrade working?

    (Obviously it's a huge job having to manually upgrade 50+ staff PCs, and unless I'm missing some basic step or fundamental understanding I'm surprised-ish Capita haven't resolved this by now)

    TIA

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    zag
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    Solus 3?

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    Gongalong (14th November 2013)

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    Gongalong's Avatar
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    Ah yes, I should have mentioned we get support from the LA, not direct from Capita. So it's the (old?) system of deploying the patch to the local SIMS server, then the clients pull it from there when they're next run.

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    I'm in the same boat. Solus 2 and then clients upgrade from the server. I'm sure I've seen posts on here that have ways round it, some give the users extra permissions on the local machine (power user?). I'm not a fan of that, but we only have about 15 workstations/laptops so I'm happy keeping them locked down and me doing it manually for them.

    Kol.

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    Gongalong (14th November 2013)

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    We certainly couldn't make them administrators. We have around 100 installs of it, so it can be a real pain at upgrade time.

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    Please log a case. There are not widespread problems like this occurring.

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    Which LA are you in? It's a bit strange that your LA hasn't started pushing the use of SOLUS 3.0 to their schools.

    If your a member of the capita support net site you could probably download the SOLUS3.0 ISO and install and setup yourself. It won't interfere with SOLUS2.0 so you effectively could still use that if you don't crack the use of SOLUS3.0 I know people on here have had mixed feedback but we've not really had any issues since release.

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    You need your LA to authorise the release via their S3. Otherwise you won't have any software available. I feel for LAs, as it's a up hill struggle to get things done sometimes, especially when it's "free" and you have to find the money for training and resources (new server to host the LA S3).



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