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MIS Systems Thread, Hosted SLG Login issues in Technical; Hi there, Are there people out there using Capita's Hosted SLG and finding that a large number of the parents ...
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    Hosted SLG Login issues

    Hi there,

    Are there people out there using Capita's Hosted SLG and finding that a large number of the parents have issues logging in?
    Esentially I am wondering if there is something inherantly flawed with the system where by it constantly loses login information or if there is basically a user error issue whereby people fail to read the instructions regarding password complexity or setting up security questions.

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    zag is offline
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    Dont think its flawed but the login names were unnessisarily complicated from what I remember which gave our parents problems.

    We moved to TASC insight a long time ago now and its a million times better and easier to use than SLG.

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    We have had loads of issues with parents logons and it user error mainly . zag is right the usernames and passwords are complicated which causes the problem.

    I would love to move to TASC but we still have some years left on the expensive Gayeway.

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