1142-9935-3500 Object reference not set to an instance of an object. " /> [SIMS] Errors 1142-9935-3500 and 2816-4897-4000

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MIS Systems Thread, Errors 1142-9935-3500 and 2816-4897-4000 in Technical; Has anyone come across these errors before? I've raised them to MIS and they haven't been able to help. It's ...
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    Errors 1142-9935-3500 and 2816-4897-4000

    Has anyone come across these errors before? I've raised them to MIS and they haven't been able to help.
    It's a brand new install of Server 2012, and identical builds of Windows 8 Pro on the desktops.
    Solus 3 is running, and deploys no problems, but I'm now left with two PC's that give these errors :

    Code:
    
     1142-9935-3500
     Object reference not set to an instance of an object.
        at SIMS.UserInterfaces.HomePageDetail.timerVisible_Tick(Object sender, EventArgs e)
       at System.Windows.Forms.Timer.OnTick(EventArgs e)
       at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
       at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
     
     HomePageUserInterfaces
     -2147467261
    
    


    Code:
     
    Code:
    
      2816-4897-4000
      SIMS.Processes.DocumentManagement
      The type initializer for 'SIMS.Processes.DocumentManagement' threw an exception.
         at SIMS.Processes.DocumentManagement.LoadPendingDocuments()
       at SIMS.Processes.DocManagementCache.setDocuments()
       at SIMS.Processes.DocManagementCache.Populate()
       at SIMS.Processes.HomePageDetail..ctor()
       at SIMS.UserInterfaces.HomePageContainer..ctor()
       at SIMS.UserInterfaces.HomePageDetail.OnLoad(EventArgs args)
       at System.Windows.Forms.UserControl.OnCreateControl()
       at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
       at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
       at System.Windows.Forms.Control.CreateControl()
       at System.Windows.Forms.Control.OnVisibleChanged(EventArgs e)
       at System.Windows.Forms.ScrollableControl.OnVisibleChanged(EventArgs e)
       at System.Windows.Forms.Control.OnParentVisibleChanged(EventArgs e)
       at System.Windows.Forms.Control.OnVisibleChanged(EventArgs e)
       at System.Windows.Forms.ScrollableControl.OnVisibleChanged(EventArgs e)
       at System.Windows.Forms.Form.OnVisibleChanged(EventArgs e)
       at System.Windows.Forms.Control.SetVisibleCore(Boolean value)
       at System.Windows.Forms.Form.SetVisibleCore(Boolean value)
       at System.Windows.Forms.Control.set_Visible(Boolean value)
       at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
       at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
       at System.Windows.Forms.Application.Run(Form mainForm)
       at SIMS.UserInterfaces.DefaultEntryPoint.Main(String[] commandLineArguments)
      
      DocManagementProcesses
      -2146233036
    


    They have escalated the issue to Capita but I've not heard anything back yet,

  2. #2

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    Not seen those specifically, but have you tried re-installing both SIMS.NET and .NET 4 on the problem machines? If not, try SIMS first, if that doesn't crack it then try .NET 4

    EDIT: also check these machines have the network drive to SIMS mapped properly (is it E: or S: these days?), the second error looks like it could be an unhandled connection issue to your DMS
    Last edited by LosOjos; 5th September 2013 at 01:09 PM.

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    The second error is that SIMS does not have permission to create/access the XML files it created on login, usually in users H: drive or local My Documents. Check the user can access the H:\My SIMS Documents folder and have full write permissions to it.

    When a User first logs in to SIMS .net, 2 folders and an XML file are created in the target location of My Documents e.g. C:\Documents and Settings\\My Documents\My SIMS Documents\\.xml or H:\My SIMS Documents\\.xml. This error can occur if the network user does not have Full Control of the target folder.
    Last edited by Rawns; 5th September 2013 at 01:34 PM.

  4. Thanks to Rawns from:

    januttall (25th October 2013)

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    We are getting the same error, did you find a fix for this?
    we have tried re imaging the machine with 2 different images.
    installing a fresh OS from CD.
    the drives are correctly mapped and have even pointed sims.ini to the server.
    we have reinstalled sims multiple times using both GPO script and manual installation.
    we have checked permissions to the machine.
    we have checked permissions to the domain.
    we have even tried to give staff local admin rights.

    This issue only affects one user account, other users can use Sims on this machine.
    but this does not affect all Sims workstations some machines are working with this user fine.
    we have also run simsperm.bat

    the only "fix" we have found is to recreate the user account but we can no longer do this as we have Office365 connected to our AD. (and this will break mailboxes).

    the Weird thing is the sims account works under other users AD accounts, and other Sims users can log in under the AD with the problem but when the two are used together this error comes up.

    any help ? as we cant recreate User accounts and the problem sounds like a sims problem.

    -- THANKS THE POST ABOVE FIXED OUR PROBLEM -- Thanks Rawns --
    IT had taken us weeks even the LEA couldn't find a fix to this problem.
    Last edited by januttall; 25th October 2013 at 12:34 PM.

  6. Thanks to januttall from:

    Rawns (25th October 2013)

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    Quote Originally Posted by januttall View Post
    We are getting the same error, did you find a fix for this?
    we have tried re imaging the machine with 2 different images.
    installing a fresh OS from CD.
    the drives are correctly mapped and have even pointed sims.ini to the server.
    we have reinstalled sims multiple times using both GPO script and manual installation.
    we have checked permissions to the machine.
    we have checked permissions to the domain.
    we have even tried to give staff local admin rights.

    This issue only affects one user account, other users can use Sims on this machine.
    but this does not affect all Sims workstations some machines are working with this user fine.
    we have also run simsperm.bat

    the only "fix" we have found is to recreate the user account but we can no longer do this as we have Office365 connected to our AD. (and this will break mailboxes).

    the Weird thing is the sims account works under other users AD accounts, and other Sims users can log in under the AD with the problem but when the two are used together this error comes up.

    any help ? as we cant recreate User accounts and the problem sounds like a sims problem.

    -- THANKS THE POST ABOVE FIXED OUR PROBLEM -- Thanks Rawns --
    IT had taken us weeks even the LEA couldn't find a fix to this problem.
    Glad it helped you.

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