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MIS Systems Thread, Who likes SupportNet? in Technical; Does SupportNet appear... unsecure to anyone? It's only asp.net from what I've gathered. I think it's a good idea, the ...
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    Exclamation Who likes SupportNet?

    Does SupportNet appear... unsecure to anyone? It's only asp.net from what I've gathered. I think it's a good idea, the KB articles are really helpful but it's a bit kwirky and I wouldn't want anyone else grabbing my ID and pass if you know what I mean :P. But, maybe I'm wrong...

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    matt40k's Avatar
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    Unsecure? ASP.net isn't any more insecure then PHP or any other language. If you use the same user\pass on other sites, don't, that's stupid.

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    Can;t say I've ever been worried about it being unsecure. Unweildly and generally horrible to use, absolutely. Outdated, absolutely (although it's ease of use that should be important over cosmetics)

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    jinnantonnixx (3rd September 2013), john (3rd September 2013), Rawns (3rd September 2013), Steven_Cleaver (4th September 2013), vikpaw (3rd September 2013)

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    That would be non ssl login with non case sensitive user/pass supportnet?

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    Quote Originally Posted by synaesthesia View Post
    Unwieldy and generally horrible to use
    ^ This! Although you are being far too kind with your description. SupportNet looks like it was designed back when Internet Explorer 5 & 6 were state-of-the-art web browsers.

    There are so many things wrong with the website, Capita might as well start from scratch.

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    jinnantonnixx (3rd September 2013)

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    Quote Originally Posted by Arthur View Post
    ^ This! Although you are being far too kind with your description. SupportNet looks like it was designed back when Internet Explorer 5 & 6 were state-of-the-art web browsers.

    There are so many things wrong with the website, Capita might as well start from scratch.
    They have and it is being beta tested. It should be rolling out soon.

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    synaesthesia's Avatar
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    That'd be good to see. The information there is invaluable, but it's not much good when getting to it is best achieved with the Krypton Factor soundtrack (Or Crystal Maze, your choice!) playing in the background.

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    CAM
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    Quote Originally Posted by RogerCorrigan View Post
    Does SupportNet appear... unsecure to anyone? It's only asp.net from what I've gathered. I think it's a good idea, the KB articles are really helpful but it's a bit kwirky and I wouldn't want anyone else grabbing my ID and pass if you know what I mean :P. But, maybe I'm wrong...
    But your ID and pass shouldn't be used elsewhere anyway if it is linked to something important, especially if you don't trust the site security.

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    I actually have access to the new SupportNet Alpha site. While it's very limited on content (being alpha and a test system), it looks like it could be a big improvement on the current version!

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    zag
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    Hasn't changed in the 8 years I've been using it!!

    Lets hope the new version is a little more Web 2.0

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    I find the search hilarious. Global search / site search / KB search / Solution seach - when all along, it was in a News article!

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    zag (3rd September 2013)

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    Quote Originally Posted by Rawns View Post
    I actually have access to the new SupportNet Alpha site. While it's very limited on content (being alpha and a test system), it looks like it could be a big improvement on the current version!
    A new customer portal is coming... | capita-sims.co.uk
    ^ Is this the new one you've seen?

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    Quote Originally Posted by RogerCorrigan View Post
    Yep, that's the one I have access to.

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    Quote Originally Posted by Rawns View Post
    Yep, that's the one I have access to.
    oh
    i have access to this one SIMS Support Portal

  18. 2 Thanks to vikpaw:

    jinnantonnixx (4th September 2013), Rawns (4th September 2013)

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