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MIS Systems Thread, Is Solus3 playing up? in Technical; Sadly I can't! We get our support via our LEA, and the people who would deal with it are out ...
  1. #31

    localzuk's Avatar
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    Sadly I can't! We get our support via our LEA, and the people who would deal with it are out of the office now until the 26th!

  2. #32
    Ghostgame's Avatar
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    Quote Originally Posted by localzuk View Post
    Sadly I can't! We get our support via our LEA, and the people who would deal with it are out of the office now until the 26th!
    ??? That seems very inconvenient.

  3. #33

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    And it's now stopped working again for us. FFS !!!! Really am not happy this.

    Pete

  4. #34
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    This might be fixing the issue hopefully
    SOLUS3 maintenance - today at 1:00 for 15 minutes
    We will be taking the SOLUS3 servers down at 1:00 today for approximately 15 minutes to carry out some critical updates.

    I will update this posting after the work has been carried out.

    Regards,

    Jonathan Wood

    SIMS Product Manager (Technical and Releases)

  5. #35
    apearson's Avatar
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    An hour on, still no news.

  6. #36
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    Just in

    SOLUS3 - issue with availability of patches now resolved
    The issue where we were unable to authorise updates and patches to sites on SOLUS3 has now been resolved.

    This was caused by a knock-on effect of the server failure on Monday afternoon.

    We have now issued the Exams consolidated patch (18525) to all Support units and will be working through the rest of the backlog items.


    We apologise for any inconvenience that this might have caused you.

    Regards,

    Jonathan Wood

    SIMS Product Manager (Technical and Releases)
    Le Edit:
    Well, despite this still having the same problems
    Last edited by Ghostgame; 14th August 2013 at 02:22 PM.

  7. #37
    apearson's Avatar
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    Same. Still getting the "module has not been loaded" error when trying to update the environment.

  8. #38
    Griff's Avatar
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    Still buggered for me despite them telling me its but its the lack of servers and everyone is trying to upgrade..tried last night at 1am and this morning at 6am as the guy on the helpdesk said try when its quiet (thanks mate mind getting up at 6am for me to remote in and deploy the installation? no? didn't think so). Solus3 should of been taken outside and shot a long time ago, I would take great pleasure in meeting whoever inflicted this piece of garbage on the world. I have no idea how a piece of software can have so many major flaws and yet still be released it seems there is absolutely 0 quality testing that goes into these products and the hilarious thing is when you ring the helpdesk they just say its down like its a matter of fact a quote I got yesterday 'thats just the way it is' not really an acceptable response to an issue when you look at how much money this company make out of schools. This is my first proper attempt at upgrading via SOLUS3 because I have given up countless other times and just reverted to SOLUS2. I feel like I am working in the dark ages with this product. Then it again it could be worse at least they are not Bromcom.

    Apologies to everyone for this ratty ranty piece of pre 8am ramblings, getting up early to do a SIMS upgrade because I only have 2 days left at work before I try to take a holiday of some description !! grrrrrrr! yes I should of done it at start of holiday!!! grrr

  9. #39

    Steve21's Avatar
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    Still broke here (Modules blahblah)... Rebuilding feeder school and can't deploy SIMs to any machines. Good game Capita good game!

    Steve

  10. #40
    apearson's Avatar
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    I still don't have the exams patch on SOLUS 3. I don;t need it anymore as I had to do it using SOLUS 2 instead, but that's not the point! Still getting the "module not loaded" error too.

  11. #41

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    Just checked again, still the 'module has not been loaded' error.

    This really starts to peeve me off - the amount of money we spend on licensing for this product (and lets not forget all that extra money thrown in Capita's direction when a lot of Schools became academies and had to 're-license' our software when every other software company was happy to just carry on regardless), we should expect this work as expected especially during a critical time for SIMS in Schools. This is laughable.

    Pete

  12. Thanks to FragglePete from:

    Griff (15th August 2013)

  13. #42
    Ghostgame's Avatar
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    I wonder if this issue will be fixed before the release the new version of SOLUS3.
    Its going to be a tad hard to upgrade everyone's SOLUS3 if you can't authorise it.

  14. #43

    localzuk's Avatar
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    This was my only task today, so I'm not even going in. Having an extra day off instead, maybe do some planning at home.

  15. #44
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    So, still not fixed, and still nothing on Supportnet that I can see. Brilliant!

  16. #45

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    Unfortunately I can confirm that the SOLUS3 service is not fully operational; needless to say this is something that we regret and are working hard on resolving.

    By way of background, we had a catastrophic hardware failure. We had already commissioned new more powerful, resilient servers and brought them on-line ahead of schedule in order to resume the service. For reasons that as yet we have not got to the bottom of, these servers are running at 100% even though no software changes have been made.

    This is leading to inconsistent effects in schools and support units - hence some schools are upgrading whist others are failing.

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