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MIS Systems Thread, Solus 3 - Access denied to the remote machine in Technical; Morning all. Hope you’re all having a good ‘last day of term’. I’m once again in need of a little ...
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    Solus 3 - Access denied to the remote machine

    Morning all.

    Hope you’re all having a good ‘last day of term’.

    I’m once again in need of a little assistant. We’ve installed agents on a good 1000ish workstations so far mostly without hiccup however we are having problems with about 6 or 7 which simply refuse to install and return this 'Access Denied to the remote machine' message.

    We use a third party firewall which is fine, these computers have the same policy as all the other computers which have gone through successfully.

    Windows firewall is definitely turned off.

    I’ve checked the ‘User Account Control Settings’ to ensure its set to the lowest setting (as advised by a chap at Capita).

    I’ve also tried messing with the Computers Management Administrators Groups to make sure we are in the right group with correct permissions etc.

    (I'm not 100% but this does seem to only be affecting Windows 7 machines)

    Still nothing. Anyone else come across this before? Any help would be greatly appreciated.

    Cheers,
    Alex
    Last edited by MrMat; 24th July 2013 at 12:28 PM.

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    Are these devices all on the domain? Usually that error comes up when trying to install the Agent using domain credentials when the (usually) laptops are not part of the domain.

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    Thanks for the reply Rawns.

    They are indeed all on the domain and actually they are also all Desktop PC's.

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    Quote Originally Posted by MrMat View Post
    Thanks for the reply Rawns.

    They are indeed all on the domain and actually they are also all Desktop PC's.
    Are the \\<device>\admin$ shares accessible?

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    Quote Originally Posted by Rawns View Post
    Are the \\<device>\admin$ shares accessible?
    Yes indeedy!

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    Hummm. DNS/IP set up correctly?

    Ping one of the devices by name, then ping the IP address it returns with -a switch to resolve the IP to DNS and make sure that the returned hostname is correct.

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    Quote Originally Posted by Rawns View Post
    Hummm. DNS/IP set up correctly?

    Ping one of the devices by name, then ping the IP address it returns with -a switch to resolve the IP to DNS and make sure that the returned hostname is correct.
    DNS seems fine. IP addresses came back all okay.

    I'm pretty much stumped. I've got our network/ICT guys looking into who seem think it's most likely a permissions issue even though I have domain admin rights. Hmmm.

    Thanks for your help buddy

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    Have you checked the S3 config file on the workstation?

    It may be that the ports in the agents config are wrong.

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    Quote Originally Posted by Ghostgame View Post
    Have you checked the S3 config file on the workstation?

    It may be that the ports in the agents config are wrong.
    Not likely for an "access denied to the remote machine" error. It's the authentication stage it fails on when trying to install the agent, it's the login details it does not like. Why, I don't know.

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    Yeah, i think u are right. It's the only thing I can think of.



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