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MIS Systems Thread, SOLUS3 - Access issues after Summer upgrade in Technical; Hello all I consider myself relatively good with SOLUS3 - I have a centrally managed system which I use to ...
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    SOLUS3 - Access issues after Summer upgrade

    Hello all
    I consider myself relatively good with SOLUS3 - I have a centrally managed system which I use to upgrade around 200 primary schools.
    Today I ran an upgrade at a secondary school, with their own SOLUS3 Deployment Server, their first upgrade using SOLUS3.
    Everything looks fine in their deployment environment - correct filepaths for file server and workstation definitions, workstation settings are correct.
    The upgrade itself ran fine. However, since running, all users on all workstations are reporting the following issues:

    * When going to Reports - Lesson Monitor - Letters - Print Letters all users get the error 'Cannot create directory C:\Program Files\SIMS\SIMS .net\Attend\Letters\Temp'

    * When trying to open Options users just see a blank screen.

    I suspect there will be more, as yet unreported, issues as I guess this all links back to one issue.

    Logged a call with Capita but no response as yet. I've never had this issue with the primaries.

    Anyone here got any ideas?

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    matt40k's Avatar
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    I think the user doesn't have access to s:\sims\attend* - they need full control, the c:\program files\sims\[bah] is the fall back.

    *This is the default, if you open sims.ini in C:\Windows\ then check the SIMSDirectory

    EDIT:

    Sounds like the sims.ini has been updated and the SIMSDirectory is incorrect, check what your pushing and what the clients have.
    Last edited by matt40k; 24th July 2013 at 02:33 PM.

  3. 2 Thanks to matt40k:

    HannahBuist (31st July 2013), Rawns (24th July 2013)

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    Thanks Matt40k

    Turns out initially it was an issue with the sims.ini showing the wrong sims directory location. Changed this, and sent a new sims.ini to all devices through SOLUS3. Now the sims.inis show correctly, and the issue has been resolved on all but 3 workstations.

    The issue appears to be that Options and Nova are defaulting to look at C:\Program Files rather than Z:\(relevant folder) as defined in the sims.ini. The new sims.ini resolved this on all other workstations but there's obviously something going on with these three.....

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