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MIS Systems Thread, Capita's SLA? in Technical; I've had a hunt on SupportNet without luck, I'm looking for a document/information on Capita's SLA on case logs. Can ...
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    Capita's SLA?

    I've had a hunt on SupportNet without luck, I'm looking for a document/information on Capita's SLA on case logs. Can anyone point me in the right direction?

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    vikpaw's Avatar
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    I have one on my wall, can ping a copy over in the AM. Not sure if its the doc that states all the response times, but should be. I think we get one every year.
    Sure there isn't one in the stickies? It prob differs per user type.

  3. Thanks to vikpaw from:

    Rawns (14th May 2013)

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    matt40k's Avatar
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    SupportNet > Sticky Items > Capita Children’s Services Charter

    Also go (Top menu)Web Support > Case log > (Side menu) Statistics

  5. 2 Thanks to matt40k:

    Rawns (14th May 2013), vikpaw (15th May 2013)

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    vikpaw's Avatar
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    That's the one it's the charter i have on my wall, though actually, it turns out, it's old.
    The 2009 version has lots of interesting figures to compare, like their resolution window for severity 3 < 15 days 90%

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    Mind posting it anyways?

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    Found the 2013 one but can't find a ref for it. Not sure if it's OK to post it directly on here.

    May be worth checking with @PhilNeal?

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    vikpaw's Avatar
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    Quote Originally Posted by nephilim View Post
    Mind posting it anyways?
    only if you're a paying customer

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