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MIS Systems Thread, SIMS Interface Jump in Technical; like everyone else, this has always happened to me - I've actually trained my teachers that use templates to always ...
  1. #31
    tombry's Avatar
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    like everyone else, this has always happened to me - I've actually trained my teachers that use templates to always hit the quicklink at the top for marksheets to avoid it, but I still get bit on it from time-to-time.

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    Quote Originally Posted by tombry View Post
    like everyone else, this has always happened to me - I've actually trained my teachers that use templates to always hit the quicklink at the top for marksheets to avoid it, but I still get bit on it from time-to-time.
    It's one of those things you totally forget about when you're in a rush, which is exactly when you least want it to happen

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    This is a feature designed to reveal more information but if you are in a hurry you can click the wrong button as the screen re-draws. The team have got an action to see what could be done to improve the handling of this area - stopping it happening will cause more complaints from those that make use of the increased display.

  4. #34

    vikpaw's Avatar
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    It's not that, you click the right button, it then redraws and actions the click on whatever lies beneath.
    I think that's right.
    So it doesn't matter about being in a hurry, whenever you click straight into that panel it will jump and mis-hit.

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    I'll get the guys to double check but as ex-users they are convinced that they have the right area.

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    The feedback is "Yes they are correct, it can jump when they click a button and select what it has moved to as well."

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    Quote Originally Posted by PhilNeal View Post
    This is a feature designed to reveal more information but if you are in a hurry you can click the wrong button as the screen re-draws. The team have got an action to see what could be done to improve the handling of this area - stopping it happening will cause more complaints from those that make use of the increased display.
    Oh no @PhilNeal - please don't start down the Apple "it's a feature" route

    Also, have you actually asked your users whether they'd complain at the change or are you making that assumption? I personally don't know anybody who has a problem with scrolling, but I know a lot of people who it irritates the hell out of when they try to click on a button and it moves! It's a very bad example of HCI in my opinion, though presumably you've done studies...

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    sparkeh (8th May 2014)

  9. #38

    sparkeh's Avatar
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    Quote Originally Posted by LosOjos View Post
    Oh no @PhilNeal - please don't start down the Apple "it's a feature" route

    Also, have you actually asked your users whether they'd complain at the change or are you making that assumption? I personally don't know anybody who has a problem with scrolling, but I know a lot of people who it irritates the hell out of when they try to click on a button and it moves! It's a very bad example of HCI in my opinion, though presumably you've done studies...
    Agreed, as a user, I don't mind scrolling, but I do mind the page jumping and selecting something I didn't intend.

    Sounds like there's an element of "Stick a fancy hat on it and call it a feature" going on.

  10. #39

    GREED's Avatar
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    Surely (and I speak with some authority here given my previous role) just make it an optional feature a school or even a use can turn on and off... sorted.

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    Would love to see the poor devs face when he reads that

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    Quote Originally Posted by matt40k View Post
    Would love to see the poor devs face when he reads that
    Just being helpful You know me, customer focused!

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    As I said we employ ex-users! The feature is required - the jump isn't!

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    Quote Originally Posted by PhilNeal View Post
    As I said we employ ex-users! The feature is required - the jump isn't!
    So whats the take away message here:
    • "Yes we know its an issue and we are going to fix it" or
    • "Yes we know its an issue and we are not going to fix it"

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    The simple fact is when you click on Open it sometimes reads this as Delete. I don't care if that was designed and built in as a "Feature" but i don't believe anyone is going to argue that helps them.
    Removing the scrolling isn't the solution. The issue is it acting upon the click after it's scrolled. It can't be 'as well' because it's never opened the column i wanted it to, only asked for delete confirmation. It's a bug that needs sorting.

  16. #45

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    Quote Originally Posted by PhilNeal View Post
    As I said we employ ex-users! The feature is required - the jump isn't!
    I thought the jump WAS the feature... :s

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