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MIS Systems Thread, Spring release + Server 2003 = Slow in Technical; Is anyone else having issues with the Spring release on server 2003 OS running slowly as CPU usage hits 100% ...
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    rad
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    Spring release + Server 2003 = Slow

    Is anyone else having issues with the Spring release on server 2003 OS running slowly as CPU usage hits 100% for the majority of the time.

    A reboot of the server hasn't made a difference and we know of other schools with this issue too.

    We do know that the front screen is refreshing every 5 minutes so have asked staff to change this, unfortunately unless all staff have done this, do we know if it has worked.

    Anyone else have any ideas, and yes it has been raised with the LEA and Capita.

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    Quote Originally Posted by rad View Post
    Is anyone else having issues with the Spring release on server 2003 OS running slowly as CPU usage hits 100% for the majority of the time.

    A reboot of the server hasn't made a difference and we know of other schools with this issue too.

    We do know that the front screen is refreshing every 5 minutes so have asked staff to change this, unfortunately unless all staff have done this, do we know if it has worked.

    Anyone else have any ideas, and yes it has been raised with the LEA and Capita.
    We've not rolled out yet, but there is a thread about this on SupportNet forum and seems lots of people are coming across this in larger schools with a lot of users. The homepage (specifically the teachers timeline) is killing the SQL server and maxing the CPU out to almost 100%. The front page refreshes at different intervals, not sure how long the new Teacher Timeline refreshes:

    1. Attendance Summary - 30 minutes (due to be reduced to 10 minutes for June 09 release - to be confirmed)
    2. My Classes Today - 1 minute
    3. My Messages - 30 seconds
    4. School Diary - 30 minutes
    5. Missing Registers - 10 minutes
    6. My Favourites - 2 minutes
    7. Behaviour Incident Summary - 4 minutes 20 seconds
    8. Today's Behaviour Details - 4 minutes 20 seconds
    9. Achievement Summary - 3 minutes 45 seconds
    10.Today's Achievements - 3 minutes 45 seconds

    Also, a CR has been raised for this to be addressed: 1304-1183817

    Description: Homepage refresh set to refresh too often - Kills SQL
    Notes: Will Capita stop setting the homepage refresh rates to be too often. Not everyone needs a 1 or 2 minute refresh. Set the default to 30 minutes for everything! Then allow the user to set to a more frequent time if this is required. The only exception I can see is messages but set that to a default of 5 minutes. The current frequency of the refresh is hogging CPU usage on the SQL server on larger schools, which causes timeout errors and problems with using the software.
    Last edited by Rawns; 18th April 2013 at 09:43 AM.

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    IrritableTech's Avatar
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    We're seeing much higher CPU utilisation after the spring upgrade. Thanks for the info @Rawns, I might well vote for the CR.

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    Cripes - Just looked at the VM for our SIMS Server - I've got 8 CPUs dancing away since the Spring Update; I'm pretty sure it wasn't like this before hand!

    SIMS-CPU-Useage.JPG

    Actually, four of the eight are a bit jiggly, the rest seem quite chilled... !

    Pete
    Last edited by FragglePete; 18th April 2013 at 11:02 AM.

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    Can't wait to apply this upgrade... :X

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    zag
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    Wow just checked this myself as well.

    CPU has gone through the roof on our Sims server!

    Image1.jpg

    Where do we vote for this change request. This is a big problem that needs to be fixed pronto!
    Last edited by zag; 18th April 2013 at 11:08 AM.

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    Quote Originally Posted by Edu-IT View Post
    Can't wait to apply this upgrade... :X
    Before you do, grab a shot of your CPU useage and post it along with a shot after you apply the update for a comparison.

    Pete

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    localzuk's Avatar
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    Good job we shifted over to the new server then! Due for our update soon. Our old SQL server would've melted.

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    We've been running all of the last week and not noticed a problem. Similar setup in Riyadh and they have got the issue.
    Neither of us are InTouch users.
    My timeline is on a 15 minute refresh, messages on 5min, and two conducts at 4 and 5 minutes. These are user configurable too. @zag - the change request is on SupportNet under the Support Menu. You're CPU doesn't look too bad to be honest, it should bounce up and down and will even hit 100 sometimes, it's the constant maxed out graph you want to worry about.

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    zag
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    rad
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    Intouch, SLG and SIMs here which doesnt help

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    Great our sims server is 2003 with Xeon 2.4ghz with 1gb ram!! Running SIMS, Intouch and SLG Sync to the county SLG. Might hold fire from the update for a while till i can move sims to a 2008 box!!

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    There is an issue in large sites (or possibly hosted ones) that is thrashing the server. It's not InTouch. We are working on a fix.

  14. 2 Thanks to PhilNeal:

    TheScarfedOne (18th April 2013), zag (19th April 2013)

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    Quote Originally Posted by PhilNeal View Post
    There is an issue in large sites (or possibly hosted ones) that is thrashing the server. It's not InTouch. We are working on a fix.
    Thanks for the confirmation @PhilNeal...any timescale on a fix?

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    Not yet I'm afraid but it is a high priority. Hopefully a patch.

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