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MIS Systems Thread, Spring release + Server 2003 = Slow in Technical; Originally Posted by resin1 Probably unfair to say, cos who knows whether they increment through the numbers one by one ...
  1. #106

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    Quote Originally Posted by resin1 View Post
    Probably unfair to say, cos who knows whether they increment through the numbers one by one or release each one, but when you look at patch # 18180 released, what was it Monday this week?, and then see today or perhaps it was late yesterday, # 18205, a layman could conclude they have had to patch 25 different product issues in that space of time. Worrying? :-)
    We have one numbering system for all issues. Any school that requires an individual fix for one reason or another increments the number and +22,000 schools use the software daily.

    I believe that the schools that had performance issues now have fixes. Looking at postings here and on SupportNet it looks as if the CPU usage is not as low as it was before but is manageable and I have taken this up with the development team. There is some front end work (that can't be patched) which will be included in the summer release to address that issue.

    I recognise that this issue has caused some schools a lot of pain and very much regret that.

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    I often wonder similarly with regards to supportnet case numbers, they seem to go up loads. I had 2 cases in April, 11 days apart but the number difference was close to 2 million. That's like 3 cases per school per day! Internal cases must be logged using the same system.

  3. #108
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    I'd be interested to know how many operators Capita have on their first line support desk! Must be thousands!!!!

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    Quote Originally Posted by Rawns View Post
    I'd be interested to know how many operators Capita have on their first line support desk! Must be thousands!!!!
    It's not close to the 22,000 beta testers they have!

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  6. #110

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    18113 and 18169.

    Any specifics on those patches, and what they do?

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    Quote Originally Posted by Edu-IT View Post
    18113 and 18169.

    Any specifics on those patches, and what they do?
    18113 fixes a fault with the built-in Attendance report - Today's Register Report. It was showing duplicate staff, multiple times, there is a thread about it. The patch adds a distinct clause in the SQL to bring back one set of data per teacher. I've applied it and it fixes the issue. This is a common report used for FireDrill purposes so is important.

    18169 fixes this issue "End dates on Classes in Course Manager are incorrect after an export from Nova-T6" - i have experienced the problem as some of our reports are done on course marksheets only, and on fake courses where the memberships are made up of e.g. reg groups to bring the whole year in. We found the membership dates were random and split. I manually fixed, so haven't applied this patch.

    Good job you mentioned it though because the course dates are being messed up after every send back of the tt from Nova !! GRR and i've made a host of changes in the past two weeks! i guess i need to request it if it's not already on SOLUS

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    Is the high CPU useage mainly down to the refresh of the timeline? I've just deployed Spring 2013 and its too soon to tell the impact on CPU usage. Is there not a way to set users default refresh to a higher value?

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    Quote Originally Posted by Sheridan View Post
    Is the high CPU useage mainly down to the refresh of the timeline? I've just deployed Spring 2013 and its too soon to tell the impact on CPU usage. Is there not a way to set users default refresh to a higher value?
    That's what the first interim patch did. Subsequent ones fix the data calls to be more efficient.

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    Ah ok - I've deployed the 18205 patch straight after the Spring 2013 update so fingers crossed I've pre-empted the problem

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    ran the upgrade on monday and so far havent come across any reported issues, CPU usage is basically ticking over on the server we have.
    did apply the patches at time of install as well

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    Warning: In case this affects other schools.

    Just had a site that's had all of the latest patches and all was well, until they disabled the School Events option in the Home Page Time-line Configuration screen. After that, anyone with the time line on the homepage got kicked out of SIMS with the "Cannot find table 8." error (which was originally an issue with patch 18180 in some sites). We found a user without the time line who could log in and got them to re-enable the School Events option. After that, everyone could log back in again.

    If you have had 18180 and did not get the Table 8 error, seems that you may actually have the issue and not realise it yet!

    We will be logging a call with Capita about this!


    Edit: To clarify, the school had patch 18180 and showed no issues. They've had it for over a week and changing this timeline setting has caused the error to show itself. Therefore it's safe to assume other schools could have the issue too but it is laying dormant.
    Last edited by Rawns; 15th May 2013 at 02:55 PM.

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  15. #117

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    Just discovered this thread (a bit late!) as we are having the same unusable SIMS issue. I've contacted Capita but no word from them about patch availability yet. As this generally now been resolved for everyone here of is there still problems with patch 18180? I have half the school screaming at me at the mo because SIMS is barely useable, arrggghhhh!!!!

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    We've got the latest patches on and no complaints about usage here.

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    We have all teachers complaining about how sims is slow to load, since the new timetable it takes ages now.

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    New news item posted by Jon Wood to clear up the confusion around the patches:

    Spring - Performance issues patch summary

    There has been some confusion over the patches so this news item is an attempt to clear it up - I hope the below helps.

    If you are having performance issues due to the SIMS Homepage changes in Spring then you should 1st apply Patch 18205 which improves the Timeline performance. (Patch 18180 does the same performance work but could cause a problem stopping people from logging in so has been replaced, if you have applied it already but the school are not experiencing issues loging in then there is no need to apply Patch 18205 unless you disable the School Events option in the Homepage Timeline configuration screen as this will cause the login issues)

    If you are still having performance issues then we would recommend applying Patch 18148 to increase the refresh on the Timeline to 30 minutes.

    Patch 18170 increases the refresh rate to 2 hours and is designed to alleviate the pressure on the CPU for hosted sites but can be applied to any school if requested if they are still having issues.

    Patch 18171 stops the auto refresh completely and should only be used if the above patches have not worked and the school are happy to disable this functionality.

    If a site is having performance issues with the reporting engine and experiencing timeouts then they can choose to amend the connect.ini file to increase the CommandTimeout parameter as described earlier in this thread.

    In addition there are generic approaches to improving performance on site
    1) run the Truncate Log and re-index Patch (14265)
    2) archive the attendance marks for historic years

    If the site is still experiencing performance issues then please do escalate a case so it can be investigated further by our development team.

    I would also like to re-assure you that we are working on further improvements to the performance in the Summer release of SIMS and if need be the Autumn release.

    Apologies once again for the inconvenience this has caused.

    Regards,
    Jonathan Wood
    SIMS Product Manager (Technical and Releases)
    The SIMS Spring release has been a shocker!

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