Spring - Performance issues patch summary
There has been some confusion over the patches so this news item is an attempt to clear it up - I hope the below helps.
If you are having performance issues due to the SIMS Homepage changes in Spring then you should 1st apply Patch 18205 which improves the Timeline performance. (Patch 18180 does the same performance work but could cause a problem stopping people from logging in so has been replaced, if you have applied it already but the school are not experiencing issues loging in then there is no need to apply Patch 18205 unless you disable the School Events option in the Homepage Timeline configuration screen as this will cause the login issues)
If you are still having performance issues then we would recommend applying Patch 18148 to increase the refresh on the Timeline to 30 minutes.
Patch 18170 increases the refresh rate to 2 hours and is designed to alleviate the pressure on the CPU for hosted sites but can be applied to any school if requested if they are still having issues.
Patch 18171 stops the auto refresh completely and should only be used if the above patches have not worked and the school are happy to disable this functionality.
If a site is having performance issues with the reporting engine and experiencing timeouts then they can choose to amend the connect.ini file to increase the CommandTimeout parameter as described earlier in this thread.
In addition there are generic approaches to improving performance on site
1) run the Truncate Log and re-index Patch (14265)
2) archive the attendance marks for historic years
If the site is still experiencing performance issues then please do escalate a case so it can be investigated further by our development team.
I would also like to re-assure you that we are working on further improvements to the performance in the Summer release of SIMS and if need be the Autumn release.
Apologies once again for the inconvenience this has caused.
SIMS Product Manager (Technical and Releases)