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MIS Systems Thread, Spring release + Server 2003 = Slow in Technical; OK scratch that still isn't very happy...
  1. #31
    mdench's Avatar
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    OK scratch that still isn't very happy

  2. #32
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    Patch 18148 is now live.

    According to a post on SupportNet, it sets the refresh for the timeline to 30 minutes. Apparently, it does not alter the ammount of data being collected though so the same CPU hit on the server per refresh remains the same, but it should be once every 30 minutes.

  3. Thanks to Rawns from:

    TheScarfedOne (23rd April 2013)

  4. #33

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    Interested to hear what happened to those LAs who host multiple school DBs on one server. They must have just stopped first thing for AM reg..

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    Our LEA has advised us to reconfigure Teacher Timeline refresh rate to 900. I don't know if it works yet because we've not done the upgrade.

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    Quote Originally Posted by laserblazer View Post
    Our LEA has advised us to reconfigure Teacher Timeline refresh rate to 900. I don't know if it works yet because we've not done the upgrade.
    Ours is already at 900 (aka 15 minutes) but still very slow.

    Peter

  7. #36
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    How can I reconfigure that option? Can it be done without applying patch? Otherwise I have to wait till this evening.

  8. #37
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    Another Supportnet update regarding the current "fix":

    Whilst patch 18148 has improved performance it is not as efficient as we would wish. So that users can benefit from the new fuctionality additional work is taking place. The fix will be released as soon as possible. This news item will be updated as soon as we have an further information.

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    Steven_Cleaver (27th April 2013)

  10. #38

    vikpaw's Avatar
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    ...and a further update with an altered patch for lengthening the poll time even more for large schools and LAs. I figured they must have been crippled.

    Home Page Performance issues further update


    Following my original News Item dated 19/04 and its subsequent updates, I now have a further update.

    We have identified a number of areas where we could improve the performance of the homepage

    The first solution is via the application of patch 18148 which changes the refresh rate of the new timeline widget to 30mins and batches users so that they are not requesting data at the same time.

    Further investigations have shown that we have needed to improve on the performance even further for larger schools and especially LAs that host SIMS for schools. We have now re-written parts of the homepage, which will be extensively tested before being released towards the end of next week. In the meantime there is an on-demand patch 18170 for hosted LAs that will change the refresh rate to two hours.

    Please accept our apologies for the inconvenience caused by the time taken to improve the performance of the homepage and therefore the delay for some of you in using the enhanced functionality provided by the spring release.
    Posted: 26th April 2013 by Geoff Perry

  11. Thanks to vikpaw from:

    Steven_Cleaver (27th April 2013)

  12. #39
    Steven_Cleaver's Avatar
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    Quote Originally Posted by Rawns View Post
    Another Supportnet update regarding the current "fix":

    Whilst patch 18148 has improved performance it is not as efficient as we would wish. So that users can benefit from the new fuctionality additional work is taking place. The fix will be released as soon as possible. This news item will be updated as soon as we have an further information.
    Hi

    The update regarding the fix looks about right.

    Put the patch on Thursday evening and monitored the SIM's Server yesterday and although this has improved the situation to some extent still extremely high CPU usage compared to before the Spring relaese, I have also spoke to a couple of users that were having issues before and they have said that it does seem to be performing slightly better but am not 100% confident that this has resolved the issue looking at the high CPU usage.

  13. #40
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    Patch seems to have improved things for a bit for me, and other schools around me...but I guess it will all depends on the number of users

  14. #41


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    Quote Originally Posted by howartp View Post
    Ours is already at 900 (aka 15 minutes) but still very slow.

    Peter
    Thanks for doing the maths for me I think I read somewhere that the patch pushes it up to 30 minutes.

  15. #42

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    We are expecting to have the full solution to the speed slow down in large sites/hosted schools available by Friday, Monday at the latest.

  16. 4 Thanks to PhilNeal:

    IrritableTech (29th April 2013), Mako (30th April 2013), Steven_Cleaver (3rd May 2013), vikpaw (29th April 2013)

  17. #43

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    This update has killed our SIMS server. Currently waiting on the patch from county.

    Anyone know if unticking the 'show timeline' has any effect?

  18. #44

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    I've seen one report saying it doesn't correct the problem.

  19. Thanks to PhilNeal from:

    Theblacksheep (2nd May 2013)

  20. #45

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    Umm... homepage killing the server, didn't this happen last time they updated the homepage back in 2009?

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