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MIS Systems Thread, Spring release + Server 2003 = Slow in Technical; Originally Posted by PhilNeal There is an issue in large sites (or possibly hosted ones) that is thrashing the server. ...
  1. #16
    zag
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    Quote Originally Posted by PhilNeal View Post
    There is an issue in large sites (or possibly hosted ones) that is thrashing the server. It's not InTouch. We are working on a fix.
    Thanks as always Phil

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    News Item on SupportNet this morning:

    Quote Originally Posted by SupportNet
    Timeline refresh
    Since the Spring release we have received a number of calls from large establishments reporting a significant increase in the time taken for the homepage timeline to load. We apologise for the inconvenience this is causing and we are developing a patch that will be published as soon as possible.

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    An emergency patch has been created which has been given to two schools with the problem. A more extensive rework of that piece of SQL is being worked on and should be ready next week. Please contact your support unit if you need the emergency patch.

  4. 2 Thanks to PhilNeal:

    TheScarfedOne (19th April 2013), zag (22nd April 2013)

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    Same problem here NM gonna upgrade SQL SP1 > SP3 and gonna install a patch we were given and see how we get on

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    Surely SIMS should be on more powerful servers with newer OSes than those mentioned on here?

    The SQL upgrade a couple of years back was an ideal time to get your finance departments to fund new servers and do a bit of futureproofing.

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    Quote Originally Posted by PhilNeal View Post
    An emergency patch has been created which has been given to two schools with the problem. A more extensive rework of that piece of SQL is being worked on and should be ready next week. Please contact your support unit if you need the emergency patch.
    Thanks for the update, and for keeping tabs on the issue

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    Quote Originally Posted by Gibbo View Post
    Surely SIMS should be on more powerful servers with newer OSes than those mentioned on here?

    The SQL upgrade a couple of years back was an ideal time to get your finance departments to fund new servers and do a bit of futureproofing.
    You are correct, the servers having are pretty under powered. Throw more RAM at it and you will have less CPU usage.

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    I'm sure everyone is running the full version of SQL....

    Throwing RAM at express isn't going to get you far with it's 1GB limit.

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    Quote Originally Posted by Gibbo View Post
    Surely SIMS should be on more powerful servers with newer OSes than those mentioned on here?

    The SQL upgrade a couple of years back was an ideal time to get your finance departments to fund new servers and do a bit of futureproofing.
    18GB ram, 4 CPU cores shown to VM, SQL databases on SSD storage, Server 2008R2 and SQL 2008 for sims/fms and another SQL2008R2 instance with about 8 databases. My Server is also going crazy with cpu usage but only on the SQL2008 instance, so spec doesn't seem to make much difference.

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    Quote Originally Posted by PhilNeal View Post
    An emergency patch has been created which has been given to two schools with the problem. A more extensive rework of that piece of SQL is being worked on and should be ready next week. Please contact your support unit if you need the emergency patch.
    Sorry different issue, but any news on the timeline issue for non-standard weeks? A patch for that would be amazing.

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    Quote Originally Posted by mrbios View Post
    18GB ram, 4 CPU cores shown to VM, SQL databases on SSD storage, Server 2008R2 and SQL 2008 for sims/fms and another SQL2008R2 instance with about 8 databases. My Server is also going crazy with cpu usage but only on the SQL2008 instance, so spec doesn't seem to make much difference.
    The only thing that lets that setup down is the number of cores...

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    Quote Originally Posted by FN-GM View Post
    The only thing that lets that setup down is the number of cores...
    Well you could say so but the spec started lower and grew as requirements did. It's only in very recent weeks that the CPU usage has ever been a problem and all that is coming from the sims database. CPU usage on all the other 10 databases on the server is tiny, and sims certainly never used to be this bad!

    I could allocate all 8 cores to it but I certainly feel based on the evidence that i'd only be covering up the problem rather than fixing it, which I'm not a fan of.

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    @vikpaw Wayne tells me that work on this is being done. He'll be in touch next week.

  15. 2 Thanks to PhilNeal:

    TheScarfedOne (20th April 2013), vikpaw (21st April 2013)

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    Quote Originally Posted by localzuk View Post
    Good job we shifted over to the new server then! Due for our update soon. Our old SQL server would've melted.
    What OS are you using? We've just upgraded to Server 2012 and had to keep the old server running SQL2008 for the time being. Our LEA has told us not to do the update for the time being because of the issues.

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    We have applied the update and so far all seems to be fine! *fingers crossed*

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