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MIS Systems Thread, Spring 2013 release wont upgrade for staff in Technical; We upgraded our sims and fms to the latest release yesterday and had several staff in today who went to ...
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    mdench's Avatar
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    Spring 2013 release wont upgrade for staff

    We upgraded our sims and fms to the latest release yesterday and had several staff in today who went to use it and we found that it wont attempt an upgrade when they are logged they are just presented with the sims login box and then an mismatched database error when they try to login. If a domain admin then logs in and clicks on sims or fms then they both upgrade straight away with no issues. This hasn't happened with previous releases of sims / fms and we were just wondering if anyone else has had any issues similar to this?

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    Ghostgame's Avatar
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    Did you use SOLUS2 or SOLUS3?

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    I have seen this before, I theink they don't have full access to the Porgram Files\Sims .net folder so they cant do the update
    we have used a batch file called SimsPrem which comes from Capita and it assigns the permissions to the sims .bet folder on the local pc

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    mdench's Avatar
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    Quote Originally Posted by Ghostgame View Post
    Did you use SOLUS2 or SOLUS3?
    We use SOLUS2

    Quote Originally Posted by GilRil View Post
    I have seen this before, I theink they don't have full access to the Porgram Files\Sims .net folder so they cant do the update
    we have used a batch file called SimsPrem which comes from Capita and it assigns the permissions to the sims .bet folder on the local pc
    They have full permissions to to the SIMS.net folders

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    Have a look in the sims.ini file with windows for or program files to see is there is anything different than a working PC that did update.

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    mdench's Avatar
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    good idea will check tomorrow

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    Quote Originally Posted by mdench View Post
    good idea will check tomorrow
    its the sims.ini file not being present in C:\windows\

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    mdench's Avatar
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    Quote Originally Posted by glennda View Post
    its the sims.ini file not being present in C:\windows\
    The sims.ini file is present in that location

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    Quote Originally Posted by mdench View Post
    The sims.ini file is present in that location
    do they have read/write perms to it? I think there was a GPO that set them.

    Also paste up what it says

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    Ghostgame's Avatar
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    Have seen this issue alot when schools deploy releases.

    Quick fix is to run SIMS or FMS application setup to bring the module version inline with the database version.

    Might be the user permissions on the setups folder or their user profile does not have permissions to run .exe's.

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    mdench's Avatar
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    Quote Originally Posted by glennda View Post
    do they have read/write perms to it? I think there was a GPO that set them.

    Also paste up what it says
    User group Sims User which all staff are members of have full permissions to the sims.ini file


    Code:
    [Setup]
    SIMSSetupsDirectory=\\sims\simsroot\SIMS\Setups
    SIMSDotNetDirectory=C:\Program Files\SIMS\SIMS .net
    SIMSDirectory=S:\SIMS
    FinanceDirectory=C:\Program Files\SIMS\FMSSQL
    OfflineSQLAppsDirectory=
    SIMSSQLAppsDirectory=
    Folder=SIMS Applications
    WorkStation=5.28
    NeedIcons=FALSE
    SIMSDiscoverDirectory=C:\Program Files\SIMS\Discover Client\
    [LastChecked]
    SIMSInfrastructureSetup=5.590.5.0
    [BDE]
    BDEVersion=2.52
    BDEPath=C:\IDAPI
    BDEConfigPath=C:\IDAPI\IDAPI.CFG
    [Fonts]
    SIMS Attendance Key 8pt (VGA res)=SIMSATT.FON
    SIMS Monospaced 6,8pt (VGA res)=SIMSMONO.FON
    SIMS Field Navigator 8pt (VGA res)=SIMSFNAV.FON
    SIMS Clear 'a' font 8,10,12,14,18,24pt (VGA res)=SIMSCLRA.FON
    [Alerts]
    AlertDirectory=S:\SIMS\ALERTS\
    [FMSSQL]
    Upgraded=true
    [InstallationLogs]
    SIMSApplicationSetup.exe=C:\Users\whornsby\AppData\Local\Temp\SIMSApplicationSetup.log

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    glennda's Avatar
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    Have the permissions changed on the simsroot folder?

    other than that is uac enabled on the machine?

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    mdench's Avatar
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    Quote Originally Posted by glennda View Post
    Have the permissions changed on the simsroot folder?

    other than that is uac enabled on the machine?
    Simsroot folder has read / write for sims user group and UAC is disabled

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    If the workstations are using windows 7, get them to right click on the SIMS shortcut and run as admin.

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    Quote Originally Posted by Ghostgame View Post
    If the workstations are using windows 7, get them to right click on the SIMS shortcut and run as admin.
    This is also what we informed teachers to and solved the issue before we went to SOLUS 3

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