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MIS Systems Thread, Any InTouch gurus in da house? in Technical; Our InTouch is having a paddy and is refusing to let anyone use it. Worked fine up until today. Now ...
  1. #1

    Little-Miss's Avatar
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    Any InTouch gurus in da house?

    Our InTouch is having a paddy and is refusing to let anyone use it.

    Worked fine up until today. Now says :

    There is a problem with your InTouch services

    Blah blah

    (Data service: Communication error - No connection could be made because the target machine actively refused it [IP])
    Any ideas...i don't have a fat lot to do with this so am in the dark with it all.

    The server is due a reboot but any suggestions in the meantime?

  2. #2
    Kyle's Avatar
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    Go to Tools>InTouch>Service Setup and click on the 'test' button and see if they all say 'Connection Succeded'

    Let me know.

  3. Thanks to Kyle from:

    Little-Miss (30th January 2013)

  4. #3

    Little-Miss's Avatar
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    Well that was interesting...*grumbles about not having administration access to SIMS*

    Ran it on Business Managers PC. Comes up with an error message

    Unable to retrieve Callback Service address from the Administration service
    When we clicked ok, then greeted by an InTouch server page. 1st box and 3rd box are blank, the 3rd being the Callback service.

  5. #4
    Kyle's Avatar
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    is the 1st box your Site ID or your Administration Service?
    Last edited by Kyle; 30th January 2013 at 02:11 PM.

  6. #5

    Little-Miss's Avatar
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    site ID (blank)

  7. #6
    Kyle's Avatar
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    This should contain your school name?

  8. #7

    Little-Miss's Avatar
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    lol! I dunno, should it?! Cant tell if you're telling me or asking me? I've never been near these settings....

  9. #8
    Kyle's Avatar
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    Yes, on ours this shows our full school name against our SIteID.
    Last edited by Kyle; 30th January 2013 at 03:02 PM.

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    Kyle's Avatar
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    Just had a thought, are you using InTouch on a different PC than normal?

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    Kyle's Avatar
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    Not sure if you got this sorted but i now know what the issue is, let me know if you need help.

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    Hi, I am having the same problem, site id and call back service is blank.

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    VPN not running

  14. #13
    DSapseid's Avatar
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    I have had this issue a couple of times and it was due to the time on the server being out of sync with capita's server. Try changing the time to match the gmt clock here.

  15. #14
    Kyle's Avatar
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    Quote Originally Posted by DSapseid View Post
    I have had this issue a couple of times and it was due to the time on the server being out of sync with capita's server. Try changing the time to match the gmt clock here.
    We put an exception in our IE settings for the server InTouch is installed on and this solved the problem



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