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MIS Systems Thread, SIMS Hanging/not responding in Technical; I having a problem with Sims hanging/not responding when running reports for 1 of my admin users that has mandatory ...
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    Unhappy SIMS Hanging/not responding

    I having a problem with Sims hanging/not responding when running reports for 1 of my admin users that has mandatory profiles with appdata redirect to a generic folder on our file server and redirected start menu. I have another admin user that doesn't have a profile and they can run the reports with no problems, both user have local admin rights on the PC. Can any one shed any light on what may be causing this or anyone else running mandatory profiles using sims?

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    Kyle's Avatar
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    We had a similar issue and edited the connect.ini on the users local PC.

    We added the line CommandTimeout=100000 and this helped, you can increase the number as you see fit.

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    Quote Originally Posted by Kyle View Post
    We had a similar issue and edited the connect.ini on the users local PC.

    We added the line CommandTimeout=100000 and this helped, you can increase the number as you see fit.
    What version of Office are the users on?

    What type of reports are they running? Data intensive reports like assessment marksheets, or simple reports like class lists?

    Could be an issue with SIMS caching the data for the report in the tmpSimsRpt folder..

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    Quote Originally Posted by Rawns View Post
    What version of Office are the users on?

    What type of reports are they running? Data intensive reports like assessment marksheets, or simple reports like class lists?

    Could be an issue with SIMS caching the data for the report in the tmpSimsRpt folder..
    We are using Office 2010.

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    Quote Originally Posted by Kyle View Post
    We are using Office 2010.
    Doh! I was meant to quote the OP!!!

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    Quote Originally Posted by ptotham View Post
    I having a problem with Sims hanging/not responding when running reports for 1 of my admin users that has mandatory profiles with appdata redirect to a generic folder on our file server and redirected start menu. I have another admin user that doesn't have a profile and they can run the reports with no problems, both user have local admin rights on the PC. Can any one shed any light on what may be causing this or anyone else running mandatory profiles using sims?
    Lets try again!!!

    What version of Office are the users on?

    What type of reports are they running? Data intensive reports like assessment marksheets, or simple reports like class lists?

    Could be an issue with SIMS caching the data for the report in the tmpSimsRpt folder..

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    Report creation likes the local app data folder. I think local low and is a pain with roaming profiles. Not sure what it will do with roaming.
    i know it helped to wipe out old xp profiles and recreate new win 7 ones. Plus make sure the office 2010 Word patches / hotfixes are installed. Someone will recall them or they are in another thread.

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    Cache's Avatar
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    If it's a standard report from Capita, it may well be worth reimporting the report definitions from the latest upgrade. We've had some weird issues before where reports run really slowly and reimporting them has fixed it (issues ranging from everybody affected, individual users affected and all buyt one user affected)

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    Quote Originally Posted by Kyle View Post
    We had a similar issue and edited the connect.ini on the users local PC.

    We added the line CommandTimeout=100000 and this helped, you can increase the number as you see fit.
    il give that ago

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    Just this week had an issue with printing all the staff timetables out at once, Fault code: 1151-9994-5300 error Sims Entities DatabaseException Timeout.

    Capita KB400750 - gives a good solution

    Hope this helps

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    Quote Originally Posted by Rawns View Post
    What version of Office are the users on?

    What type of reports are they running? Data intensive reports like assessment marksheets, or simple reports like class lists?

    Could be an issue with SIMS caching the data for the report in the tmpSimsRpt folder..
    we are using office 2010 also the reports that have been hanging so far assessment report for whole year groups where it has generate the report and then print out if the we did one student at a time it was fine. it is not a standard report from capita either.

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    machines are fully patched. we using WSUS at our site.

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    Quote Originally Posted by ptotham View Post
    machines are fully patched. we using WSUS at our site.
    Are you using Offline File Sync for users Home drives? When this is enabled, it causes issues with caching when SIMS try's to access the tempSimsRpts folder.

    Also worth adding the users home drive to trusted sites.

    I guess it's covered by WSUS, but may be worth double checking that the Primary Interop Assemblies are installed. This hotfix works wonders at fixing odd reporting issues!

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    Just as a generic note, there's an hotfix patch from MS for Word that fixes a lot of issues with Reports that we have. We often find it'll hang reports, or only print off 1 page then refuse to print anymore etc, and this fixed them all for us.

    Might be worth a shot, but might be completely different issue for you

    word2010-kb2553912-fullfile-x86-glb.exe

    Steve

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    Quote Originally Posted by Steve21 View Post
    Just as a generic note, there's an hotfix patch from MS for Word that fixes a lot of issues with Reports that we have. We often find it'll hang reports, or only print off 1 page then refuse to print anymore etc, and this fixed them all for us.

    Might be worth a shot, but might be completely different issue for you

    word2010-kb2553912-fullfile-x86-glb.exe

    Steve
    I was going to add this to my post too as likewise we apply it and it fixes a lot of odd issues with reports not printing correctly, but assumed it would be covered by WSUS.

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