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MIS Systems Thread, Serco Learning sold to ACS in Technical; Originally Posted by Tallwood_6 There are new numbers for support and sales which may be why? That's fine, thought it ...
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    GREED's Avatar
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    Quote Originally Posted by Tallwood_6 View Post
    There are new numbers for support and sales which may be why?
    That's fine, thought it would be the case. As long as the customers know about them.

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    Quote Originally Posted by Tallwood_6 View Post
    There are new numbers for support and sales which may be why?
    What new Support Number? Mobile numbers are changing for your account manager but everything else was staying the same for now I thought was what I had read...

    I certainly had them today a few emails etc... so they are alive and kicking in Derby without a shadow of a doubt

    The support site hasn't changed either - Serco firstline - Facility Support is still there and you logon as normal the servicedesk and forum is alive and well

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    Quote Originally Posted by john View Post
    ACS as that was part of the buyout there was a £1M payment to iGate Patni (whatever they are called this week as they changed name recently).

    Getting the development back in-house in my view is a good thing (assuming ACS can do good software which remains to be seen.......) as yes Facility releases did improve under Patni however things do take 100x longer to be fixed with them, release notes are tiny now for bug fixes and and no new features for 3 or 4 years it feels for Facility (any that have come in are tiny more like tweaks to add missing boxes in rather than an entire new feature). I know Progresso has been about a year or so now but when you look at the forum there are hundreds of feature requests for Facility and ePortal some of which must be a simple change that have yet to be done, for example the Noticeboard in ePortal the default expiry being 1 month and no change that has been talked about for years and surely is a bit of code that needs to be changeable even in XML will be fine....

    Anyway I assume customers will be getting an email like I did today from there account managers asking them to make appointments for BETT to talk to them about the future and meet key people from ACS. I certainly will be doing as I am keen to know what there stance on Progresso is and its future as well as the future on Facility as the tone of the email makes me think we maybe going to see a resurgence in development / updates for Facility rather than it being just bug and statutory changes now ( Maybe due to the issues of Progresso that have been talked about on here by members.....)
    Is that 1mil to buy the IP outright or (a) A payoff of the previous aggreement between Patni & Serco which may have included minimum sales target per year over so many years. (b) Buying the exclusive rights to sell Progresso in the UK from 2013?

    1mil for the out right IP to a MIS(s) seems pretty low. Est. of 2000 schools paying an average of £5k a year in licencing brings in a revenue of 10mil a year.

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    vikpaw's Avatar
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    Does anyone know if Serco or ACS rather will still be at BETT?
    Be interested to know what's happening.

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    Quote Originally Posted by vikpaw View Post
    Does anyone know if Serco or ACS rather will still be at BETT?
    Be interested to know what's happening.
    Ignore me, it's on the progressomis site - business as usual, "Advanced Learning" will be on D180.

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    tli
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    I think that you may find that, with Serco and the rest of the service sector losing contracts and needing to rationalise, Serco needed to raise some cash quickly and limit their liabilities. This led to a quick sale and, hence, a cheaper price than would normally be expected.



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