Poll: Can you access SupportNet resource #20246 without the direct link.

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MIS Systems Thread, Discover download from support net in Technical; Originally Posted by vikpaw Just out of interest can you see if this works :- http://support.capitaes.co.uk/user/d...D8%D5%EE%AB%CA That link works, however ...
  1. #16

    LosOjos's Avatar
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    Quote Originally Posted by vikpaw View Post
    Just out of interest can you see if this works :- http://support.capitaes.co.uk/user/d...D8%D5%EE%AB%CA
    That link works, however the download links within it do not! The question is, is it the LA or Capita blocking me? I suspect Capita, as I can't see how the LA could hide the actual entries containing downloads from search results on SupportNet.

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    Quote Originally Posted by LosOjos View Post
    That link works, however the download links within it do not! The question is, is it the LA or Capita blocking me? I suspect Capita, as I can't see how the LA could hide the actual entries containing downloads from search results on SupportNet.
    I did not actually try the links so just have and they work fine for me. Like you say, I'd suspect it's Capita blocking you rather than the LA. May be worth raising it with Capita in the first instance...

  3. #18

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    LosOjos, you are not alone! I can't find resource number 20246 anywhere on Support Net. I've often had trouble finding things that others seem to find easily, but I thought it was just me being dense (it probably was!)

    However, I could download the Discover CD image from the link Vikpaw posted.

  4. #19
    zag
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    This is a complete JOKE capita.

    I've been complaining about these hidden links for Discover for the last 3 releases.

    SORT IT OUT!!!!!

    Argghhhh rant over.

  5. #20

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    It's being sorted out as we rant. The all new, singing, dancing Support .Net2 is being created right now and will be in alpha testing by the end of next week.

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    I wonder if it's something to do with having LA support and expecting the LA to release the links to you if they wish.
    It might explain why there are two versions of the release notification, one with links and one without.
    I just checked and i can't see that resource number in the list if i search directly, in all categories or by clicking on sims releases on the right hand side, it only shows up if i search by resource number. The links appear to work though.

  7. #22

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    Quote Originally Posted by vikpaw View Post
    I wonder if it's something to do with having LA support and expecting the LA to release the links to you if they wish.
    It might explain why there are two versions of the release notification, one with links and one without.
    The thought had crossed my mind. Show of hands; which of us who receive local support can't find that resource without Vik's direct link?

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    Quote Originally Posted by LosOjos View Post
    The thought had crossed my mind. Show of hands; which of us who receive local support can't find that resource without Vik's direct link?
    Yep - i also thought those with LSU's may have a restricted access on SupportNet. We have support with a LSU and can't get the file.

    JB

  9. Thanks to jbunoomally from:

    LosOjos (9th January 2013)

  10. #24

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    We have Capita Direct support, but only since October 2012 when we became an academy. Until then we were LA supported.

  11. #25

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    Quote Originally Posted by LosOjos View Post
    The thought had crossed my mind. Show of hands; which of us who receive local support can't find that resource without Vik's direct link?
    I've added a poll to the thread, so show your hands there people.

  12. #26
    zag
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    After reading about 30 pages of PDF notes just to work out how to upgrade it....

    "Upgrading Discover
    For instructions on performing an upgrade to Discover, please refer to the
    SIMS Discover 2012 Autumn Release Notes."

    ARGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH!!!!!

    EDIT: its supportnet ID 20244

    Just run the update of the server and then the client. Simple as that.
    Last edited by zag; 9th January 2013 at 02:50 PM.

  13. #27
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    Sticking my head into the fire

    Wouldn't it be easier to do it via SOLUS3?

  14. #28
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    Quote Originally Posted by Ghostgame View Post
    Sticking my head into the fire

    Wouldn't it be easier to do it via SOLUS3?
    All you need to do is find the resource ID with the link to the SOLUS3 ISO!

  15. Thanks to Rawns from:

    zag (9th January 2013)

  16. #29
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    Lol

    That seems easier.
    Supportnet Home Page - Support - SOLUS - SOLUS Updates - SOLUS3.4.118 Release Note - Pg3 of the release notes (Not the ISO but a zip file )
    Last edited by Ghostgame; 9th January 2013 at 04:48 PM.

  17. #30

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    Quote Originally Posted by LosOjos View Post
    I'm also having trouble finding it - 20246 appears to be gone now... any ideas?

    I hate Supportnet!
    It's an awful website, isn't it?


    As I see it, Global Search and Site Search are the same thing.

    To find the download link, you have to first find the 'News Item' that mentions the product, open up the news item, then look for the link.
    I want Discover, but came here first

    By the way - is this the latest version of Discover? I though there was a new version due by now?

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