MIS Systems Thread, Capita Support Desk Ticket Issues - 28th Sep in Technical; We are experiencing some difficulties with our new Dynamics service desk software in that it is "losing" cases & customer ...
28th September 2012, 06:06 PM #1
Capita Support Desk Ticket Issues - 28th Sep
We are experiencing some difficulties with our new Dynamics service desk software in that it is "losing" cases & customer updates to cases. Now that we are aware of this problem we are running reports to find these missing items.
The service desk will be working this weekend to clear any backlogs and the MIS team will be working to try and eliminate the problem.
Should you feel that your case has not had the attention that it should please email the appropriate desk manager details of which can be found in SupportNet's "Sticky Items".
Last edited by ZeroHour; 28th September 2012 at 07:19 PM.
Reason: Amended by ZH
2 Thanks to PhilNeal:
Ghostgame (1st October 2012), vikpaw (29th September 2012)
IDG Tech News
2nd October 2012, 02:28 PM #2
The current position we believe is that there are no missing cases - we did find 40. Anyone that hasn't heard from us about cases raised last week then something is wrong and I'd be grateful if you could contact a desk manager to alert them.
We do still have some case update visibility issues.
Sorry about these issues.
3rd October 2012, 01:45 PM #3
Are Capita having the worse luck lately or what? Bedford Telephony issues
The telephony issues are still ongoing, and this continues to be logged as a
If you are logging a new incident, please continue to log via WebSupport
which will be picked up immediately. If you are requesting an update on a case,
please email firstname.lastname@example.org
Please accept our apologies for the inconvenience caused.
4th October 2012, 02:12 PM #4
Is it because they used SOLUS 3 to update the system?
5th October 2012, 03:48 PM #5
- Rep Power
By arthur231283 in forum How do you do....it?
Last Post: 26th July 2011, 06:32 PM
By Will_Townsend in forum Educational IT Jobs
Last Post: 16th February 2011, 08:33 PM
By SpecialAgent in forum Educational IT Jobs
Last Post: 5th June 2009, 10:51 AM
By matt40k in forum MIS Systems
Last Post: 3rd October 2008, 08:40 PM
Users Browsing this Thread
There are currently 1 users browsing this thread. (0 members and 1 guests)