I've just learned from our SENCO that IEP Writer has broken since the Spring Update and support are being less-than-cooperative in suggesting a solution.
The issue relates to a workaround suggested by support last year, to solve the report continuity problem. If you've attempted to use IEP Writer, you will know that creating a new report defaults to a blank form and therefore you have to re-enter any and all of the previous report data to achieve continuity. Either that, or you update the existing report and therefore loose any continuity. This is not acceptable to our SENCO, who requires an electronic audit-trail of reports. The workaround involved loading the previous report data file and thereby overwriting the blank form with the previous report data (saving a whole lot of typing and ticking boxes). Apparently doing this logically was beyond the wit of Capita and before they give me an arguement, may I remind them that they're still marketing this product, according to their website.
Since March, this doesn't work any more. Whatever you do, you still end up with a blank form. I've even tried cutting and pasting the data into the IEP student folder, without effect, leading me to suspect they've moved the records somewhere else where I can't find them. Anyone suffered this problem? Anyone know any more than I do?
I know its not funny to laugh but we have had this issue since last year!
I have been on the phone to Capita all this week and eventually got the guy to replicate the issue hopefully when i finish with him we may have figured out what the issue is will keep you updated.
Not at all; feel free to join our peals of laughter! SENCO was promised a reply in April - she was still waiting this week. Plus the chap who gave her the workaround originally, has left Capita, and "his notes have been deleted" -eh?
It looks like it has been solved!
Use Special Captions File
(THIS MUST BE YES)
ours was set to no!
then fingers crossed it works...so far so good for me!
Hey! Tried it and ditto, it looks like it might work. SENCO tried it too and she got the result she expected this time (as opposed to the results she wanted, but that's another story). Made her day - she's evidently had a rough week, so she was genuinely grateful for some good news for a change.