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Mac Thread, iTunes hangs on startup in Technical; On my 10.6.8 macs (using the OD/AD setup, not using local folders) iTunes won't start up. If you clear the ...
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    Sheridan's Avatar
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    iTunes hangs on startup

    On my 10.6.8 macs (using the OD/AD setup, not using local folders) iTunes won't start up. If you clear the users preferences (from their Library folder) then you get the EULA etc again, but it then hangs at the point where it used to ask for proxy details to continue

    This is happening on all the macs now - since we updated them a couple of weeks ago (and there was an itune update in there) Has anyone got any idea how to find whats causing the hang? It stays hung with the beachball permanently, the only way to continue is to Force Quit.

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    Any clues in the Console logs?

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    Sheridan's Avatar
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    Nothing in the console that I can see as permissions issues etc - I've cleared all traces of users profiles from their home folders, and repaired the disk permissions but it hangs on startup.

    EDIT- have just noticed that it seems to work as an network admin user (still with the folder redirection set to the AD home folder), at least it comes up with the dialogue box asking for proxy authentication - which is fine as thats what I expect.

    It just hangs at this point for any other users, and locks the mac up completely
    Last edited by Sheridan; 16th July 2012 at 02:08 PM.

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    The proxy authentication might well be your problem then.

    I deliver proxy info via WGM, but we don't use authentication. iTunes on 10.6.8 works fine here, so it could be that?

  5. Thanks to mezmerrick from:

    mac_shinobi (16th July 2012)

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    Sheridan's Avatar
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    The proxy settings are sent by WGM - and using authentication works fine for Safari etc, and itunes when an admin logs in. It just seems to be the restricted users who have the issue.

    Typical really as I don't need to access the itunes shop, but just need them to able to use itunes for playing music etc!

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    A quick Google on this suggests that it is a known issue, which has not been resolved by Apple. I couldn't find anyone mentioning a fix either.

    Maybe role back to the last version that worked?

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    Sheridan's Avatar
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    Rolling back would probably mean taking it back to 10.6.8, but I'd have to reinstall all the apps I'd loaded onto the image! Argh!

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    Do you use Apple Remote Desktop? If you could find the last version of iTunes that worked you could distribute the package that way.

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    Have you tried removing the proxy settings and logging in again with a different user to pin point it being proxy related?

    Ross

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    Sheridan's Avatar
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    Admin users get the same proxy settings as standard users - we all use the same proxy server.

    I re-applied the 10.6.8 combo update but itunes still completely locks the mac up until you manually kill it off.

    EDIT: Watching the proxy live logs shows the the hanging mac isn't attempting to connect to anything
    Last edited by Sheridan; 17th July 2012 at 11:33 AM.

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    JR-PCS's Avatar
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    What proxy server do you use?

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    Sheridan's Avatar
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    Smoothwall is our proxy

    It seems to hang as soon as the proxy dialogue appears - but only for non admins. Admins can enter their credentials and all is well. Non admins get the dialogue and the beachball until Itunes is forcibly closed.

    Nothing appears on the smoothwall proxy until the credentails are entered.
    Last edited by Sheridan; 17th July 2012 at 01:32 PM.

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    I was expecting you to say TMG, as have seen issues with it on macs before.

    In the past I have set up a squid proxy server on a mac server, which points to the main proxy server using a particular user account (e.g AD account called macuser). You can set this up easily using squidman. Then point the macs to the mac proxy server that you installed squid on to.

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    Sheridan's Avatar
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    This is going to be a right pain for the students - we can't change the default player to VLC (for example), nor is there a preference file for Itunes and now it just doesn't work with anyone other than an admin. Cheers apple for more of the same! One step forward, two steps backwards.

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    JR-PCS's Avatar
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    why can't you change the default application?

    You could set up squidman as I mentioned in my previous post.



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