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Mac Thread, Free Help Desk Software for EDU in Technical; Web Help Desk , sponsors of this Mac forum, have a free edition of the award winning help desk software ...
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    whd_guy's Avatar
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    Free Help Desk Software for EDU

    Web Help Desk, sponsors of this Mac forum, have a free edition of the award winning help desk software available for Educational Institutions.

    Higher Education Customer List
    Lower Education Customer List

    This Free Help Desk Software is web-based to all end-users, feature rich, intuitive, and creates instant productivity. Web Help Desk installers are available for Windows, Mac OS X, Linux, and Unix.


    Free Help Desk Software for the Americas and Australia.

    Free Help Desk Software for Europe, Asia, and Africa.

    Free help desk software features include:

    - Self Service and Ticket Submission Portal
    - E-Mail to Ticket Conversion
    - Knowledge Base - Internal and External
    - 2-Way E-Mail Communications
    - SLA E-Mail Alerts and Reminders
    - LDAP and AD Integration
    - Run Help Desk Performance Reports

    - No Trial Period or Expiration Date
    - Software Completely Free From Ads
    - Unrestricted Lite Edition Functionality
    - Free Software Upgrades for One Year

    Enjoy!

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    Excellent stuff, EXCEPT- the free version is limited to only one technician?

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    jam
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    Free Help Desk Software for EDU

    Thats correct! This free 1 Tech lite edition allows you to support as many clients as you need as long as you only require 1 Technician to support them.

    You only pay for the software if you need more than 1 Tech, and even then the pricing is very reasonable. There are two editions - Lite and Pro depending on what feature set you need. This free edition uses the Lite functionality.

    As for Schools buying the Lite/Pro software, if they require more than 1 Tech there are some great educational discounts available!

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    Web Help Desk UK-based Hosting Plans Available

    Hi everyone,

    Just a quick post to let you all know that the Web Help Desk software is now also available as a hosted SaaS option installed on our UK-based servers. So if you either don't have the infrastructure to install the software yourself, or if you would just prefer the simplicity of the installation/maintenance being taken care of by someone else, this is for you!

    You still get the same excellent Web Help Desk software in both the Lite and Pro varieties, but we host it for you on our top of the range servers located at a secure state of the art UK-based data centre. So all you need to get going is an internet connection and your favourite web browser... easy!

    Click here for more info on the UK Hosted Web Help Desk Software

    All the best,

    whd_guy

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    round2it's Avatar
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    could i add that the support from Webhelpdesk people is great i had them talk me through the ldap setup.
    and you can contact them without waiting 20 mins the guys know the product inside out.

    they do not hastle you to upgrade either it is free for one tech(thats all i need)

    our staff seem to like it

    only issues i have with it is the reporting is not overly great but i was told that this is being looked into.

    but for a free helpdesk it does what it says on the tin.

    easy setup
    has its own database (frontbase) you can use sql if required
    you do not need a powerful machine to run it(all web based)
    Last edited by round2it; 3rd December 2010 at 03:15 PM.

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    what is the pricing for the Pro version?

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    Hi Jayemm,

    I see you have asked about pricing for Web Help Desk Pro, If you want to send me an email andrew at unipress.co.uk I can send you a quote for Web Help Desk.

    Regards
    Andy

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    That's amused me - I've never seen the expression "Lower Education" before, even though I suppose it's the logical partner of Higher Education, i.e. primary/secondary. Doesn't quite sound right though. Makes me think of lower life-forms....oh, hang on....

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    Capture.PNG
    I have installed this on Windows Server 2008, and after pressing the continue button to initialise the frontbase database it appears to be stuck on the updating database page. Any ideas?

    Thanks!

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    Hi David,

    If you close the browser and re-open it and then going to the Web Help Desk url, does it let you login?

    If not contact us at Unipress Sofware as you have a maintenance contact with us and we will help you get this resolved.

    Cheers

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